At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
For more than 140 years, Eli Lilly and Company has been dedicated to the discovery and development of medicines to address the health care needs of people around the world. In response to the evolving digital landscape and the increasing complexity of global healthcare markets, Lilly established the Lilly Capability Center India (LCCI) as a strategic investment in innovation, scalability, and operational excellence.
LCCI plays a pivotal role in enabling Lilly’s global commercial strategy through its Commercialization Capabilities organization, which supports the end-to-end commercialization lifecycle across five core focus areas: Business Intelligence & Analytics (BI&A), Global Operations Sales Organization (GOSO), Global Content Hub (GCH), Digital Enablement, and Commercial Learning Services (CLS).
To further strengthen its partnership with global markets, LCCI is seeking a seasoned leader to serve as Senior Director of Affiliate Engagement and Integration. This role will serve as the strategic interface between LCCI and Lilly’s International Business Unit (IBU) affiliates and hubs—where affiliates refer to standalone country operations and hubs represent centrally managed clusters of countries. The leader will ensure alignment, integration, and value creation across these markets.
While the primary focus will be on IBU engagement, the role may also support U.S. affiliate collaboration where strategic alignment or capability integration is required. With a strong emphasis on stakeholder engagement, capability maturity, and cross-functional collaboration, this position will play a critical role in shaping how LCCI supports affiliate and hub commercialization priorities globally.
The role will also be responsible for shaping an effective operating model between LCCI and global teams based in the U.S., particularly where overlapping or complementary capabilities exist. This includes ensuring strategic alignment on affiliate and platform priorities while preserving executional agility and minimizing unnecessary dependencies or approval bottlenecks.
Primary Responsibilities:Own and evolve the IBU Integrated Services Framework, ensuring it reflects the needs of affiliates and hubs while aligning with LCCI’s evolving capabilities.Drive strategic discussions with affiliate and hub leadership (e.g., CMOs, BU Heads, GMs) to understand key business challenges and define roadmaps for LCCI support.Assess and track capability maturity by affiliate and hub, identifying gaps and opportunities for deeper integration and support.Ensure alignment with global teams to drive consistency in how affiliate and hub priorities are addressed across capability areas.Facilitate enhanced integration across LCCI capability teams, improving collaboration, handoffs, and delivery to affiliates and hubs.Lead periodic engagement meetings with LCCI leadership and affiliate/hub executives, providing updates on progress, challenges, and strategic initiatives.Define and track success criteria and value measures for affiliate and hub integration, ensuring transparency and accountability in outcomes.Serve as a thought partner to affiliates and hubs, bringing forward innovative solutions, best practices, and insights from across the organization.Champion a culture of partnership, agility, and customer-centricity in all affiliate- and hub-facing interactions.Define and operationalize a working model with U.S.-based global teams that ensures strategic alignment on affiliate and platform priorities, while maintaining LCCI’s ability to execute efficiently and independently.
Minimum Qualification Requirements:Postgraduate degree in a relevant field (e.g., MBA, MSc, MPharm) or equivalent professional experience.15+ years of experience in the pharmaceutical, healthcare, or professional services industry, with a strong background in commercial operations, affiliate/hub engagement, or client-facing consulting.Demonstrated success in leading cross-functional, cross-market initiatives, particularly in matrixed global organizations or client delivery environments.Deep understanding of affiliate business models, launch excellence, go-to-market strategies, and/or client delivery frameworks.Proven ability to influence senior stakeholders, navigate complexity, and drive alignment across diverse teams and geographies.Strong communication, relationship-building, and strategic planning skills.Extensive experience managing large-scale, global, multi-stakeholder engagements, with a proven track record of delivering integrated services across complex organizational structures.Demonstrated ability to navigate and influence within matrixed organizations, ensuring strategic alignment and operational efficiency.Strong background in developing and implementing scalable frameworks for affiliate/hub engagement and integration, ideally with experience in market-facing or client advisory roles.Proven expertise in driving cross-functional collaboration and managing diverse teams across geographies.Experience in defining and tracking success criteria and value measures for large-scale initiatives.Excellent problem-solving skills, with a focus on innovative solutions and continuous improvement.
Preferred Qualifications:Experience in a client-facing consulting role at a global professional services firm (e.g., Accenture, Deloitte, PwC), with a focus on healthcare or life sciences strategy, transformation, or operations.Experience working in or with global capability centers or shared services organizations.Familiarity with digital transformation, omnichannel strategy, or AI-driven innovation in a commercial context.Exposure to emerging markets and diverse healthcare systems.PMP or equivalent project management certification.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly