As a Digital Lead, Claims Transformation, you will oversee, manage, and coordinate large health & claims-related business initiatives to identify, document, analyze and provide solutions related to complex process, quality, and/or service improvement to deliver significant operational and financial benefit. Business initiatives may also include implementations of new technologies. Supervise Business Process Improvement Managers and Specialists and lead process improvement projects ranging up to large scale projects. **Position Responsibilities:** + Lead a matrix-based team of business solutions architect, scrum master, pillar IT/BA/tester, subject matter experts (i.e., Controller, Legal), and cross-functional partners that are typically project managers and directors + Report to Head of Claims to define roadmap, manage the scope, requirements, and implementation of projects + Ensure that assigned projects are completed within budget and schedules while meeting client and business objectives + Prepare / support project documents (i.e. ODF), build business case together with Business and Executive Sponsor(s) + Present project case in both local and regional project committee + Identify resource needs for projects and establish roles, expectations, and goals with team members + Develop strong relationships across departments + Drive projects and initiatives focused on value added services, quality improvement, and/or process efficiencies + Stay current with market and industry trends as well as processing system enhancements + Other duties as assigned Shared Responsibilities: + Act as a key contact in project and department meetings + Development, proposal, and execution of global departmental goals and strategy Job **Required Qualifications:** + Bachelor's Degree in Business Administration / Information Technology or related field + Master’s degree and industry designations + 10+ years of financial services/insurance industry experience + Proven leadership skills; ability to effectively influence and negotiate with internal and external parties + Excellent understanding of claims operational processes and supporting systems of systems and databases, tracking systems and customer services systems + Excellent interpersonal skills required for timely resolution of inquiries and issues within guidelines and operational requirements in an environment where processes are being established and consolidated. + Experience in managing a team within an evolving and dynamic area + Excellent verbal and written communication skills to communicate in both meetings and written reports concisely and clearly + Fluent in English and Cantonese and preferably Mandarin + Strong analytical skills & project management skills + Experience running projects in both Agile and Waterfall approach + Familiar with Agile tools such as JURA + Ability to make well balanced decisions; ability to balance quality and cost decision **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido