Foundever® is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. And every day our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led and insight-driven outcomes at scale. We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients.

How’s it going so far? Here’s what others have to say about the work we’re doing: check out our award-winning results.

And, we’re having fun while we do it – learn more about our award-winning culture.

Get to know more about us at foundever.com and connect with us on LinkedIn, Facebook and Instagram.

Or hear directly from our people about what it’s like to wake up and keep brand promises: Foundever stories.

 

Job Summary

 

The Director of Agentic AI will lead the strategic development and operational execution of advanced AI capabilities within our BPO organization. This role is responsible for building and scaling high-performing teams focused on Intelligent Automation (RPA and process automation) and Conversational AI (chatbots and voice bots), while pioneering the integration of Agentic AI into contact center operations. The goal is to deliver transformative value for our clients and for Foundever by enhancing efficiency, customer experience, and business outcomes.

 

Key Responsibilities:

 

Strategy & Vision

Define and execute the roadmap for Agentic AI adoption across client operations and internal processes. Drive innovation in AI-driven automation, conversational interfaces, and generative AI applications.

Leadership & Team Building

Build, scale, and mentor global AI teams specializing in process automation, RPA, and conversational AI. Foster a culture of experimentation, continuous learning, and delivery excellence.

Capability Development

Establish best practices, frameworks, and governance for AI deployment in BPO environments. Develop reusable AI assets and accelerators to enable rapid client onboarding and transformation.

Delivery & Value Realization

Partner with operations leaders to identify automation opportunities and deliver measurable business impact. Ensure AI solutions meet performance, compliance, and security standards.

Client Engagement

Act as a trusted advisor to clients on AI strategy, implementation, and scaling. Support pre-sales and solutioning for AI-led transformation programs.

Innovation & Thought Leadership

Stay ahead of emerging AI trends and technologies; evaluate and integrate cutting-edge tools. Represent the organization at industry forums and contribute to thought leadership content.

 

Required Experience & Skills:

 

Proven Leadership

7 to 10 years in technology or digital transformation roles, with at least 5 years in senior leadership. Demonstrated success in building and scaling AI or automation teams in a global delivery model.

Technical Expertise

Deep understanding of Intelligent Automation, RPA platforms (e.g., UiPath, Automation Anywhere), and process optimization. Hands-on experience with Conversational AI (chatbots, voice bots) and Generative AI technologies. Familiarity with Agentic AI concepts and frameworks.

Business Acumen

Strong grasp of BPO operations, contact center dynamics, and client engagement models. Ability to translate AI capabilities into tangible business outcomes.

Stakeholder Management

Excellent communication and influencing skills; ability to engage C-level executives.

Compliance & Governance

Knowledge of data security, privacy regulations, and ethical AI practices.

 

Preferred Qualifications:

Advanced degree in Computer Science, AI/ML, Data Science, or related field. Certifications in RPA, AI/ML, or cloud platforms (UiPath, AWS, Azure, GCP). Experience in multi-industry BPO environments (e.g., BFSI, Retail, Healthcare). Experience in NLU, NLP, LLM’s and conversational workflows