Essential Duties and Responsibilities:
- Advise projects on technical matters to address needs of the client and other stakeholders.
- Serve as the technical lead and key point of contact for the design of complex information technology solutions.
- Serve as the key technical point of contact in developing the technical solutions in response to Request for Proposals (RFPs).
- Participate in pre-marketing activities and the writing of proposals.
- Develop and present technical white papers and solution presentations.

- Build and execute an operational strategy to deliver a superior client experience while creating capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.- Collaborate with operations leadership, shared services, and executive management to establish strategic plans, objectives, initiatives, and work plans.- Serve as the technical lead and key point of contact for the design and delivery of information technology solutions.- Create, identify, and implement innovative methodologies, techniques, process improvements, evaluation criteria, and corrective action plans to continually streamline and improve service delivery of shared services functions.- Implement and oversee changes and special projects with responsibility over all phases of assigned projects including planning, scope, budgeting, forecasting, communication, implementation, quality, and timeline.- Collaborate with business operations and executive management to develop, monitor, and revise performance goals, objectives, and process improvements. Efficiencies are identified and measured.- Provides guidance, sets expectations and objectives, monitors performance, and supports professional development opportunities of the team. - Monitors and ensures established goals and objectives to support superior business operations, including high customer satisfaction, quality, performance, and productivity. - Oversees performance and management of CRM (MaxEB), Genesys, Power BI, mobile applications, SMS, API, SSO and AI integrations across the portfolio. - Oversees design, development, delivery, and maintenance of multiple public-facing websites across the portfolio. - Directly oversees Reporting, IT Helpdesk, Business Analysis, and Communications teams that support the portfolio. - Collaborates with Corporate IT staff to oversees business relationships with external vendors ensuring compliance with contractual obligations and performance standards. - Serve as the key point of contact in developing the technical solutions in response to Request for Proposals (RFPs).- Develops and manages technology roadmap to support growth, rebid, and process improvements efforts across the portfolio.- Performs other duties as assigned by management.

Minimum Requirements

- Bachelor's Degree in related field required.

- 12-15 years of relevant professional experience required.

- Additional years of relevant experience will be considered in lieu of degree.- Must have 5 or more years senior leadership and management experience (performance reviews, personnel actions, hiring and disciplinary actions). - Must have experience overseeing design, development, delivery, and maintenance of multiple public-facing websites across the portfolio. - Experience developing technical solutions in response to Requests for Proposals.- Experience with AI integrations, API, CRM, Genesys, Power BI SMS, SSO or related technical skills.
Home Office Requirements- Maximus provides company-issued computer equipment- Reliable high-speed internet service- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity- Minimum 5 Mpbs upload speeds EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.