We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Working under the direction of the Senior Vice President, Transactional Banking, the Senior Director, Business Strategy, Management and Effectiveness will be responsible for supporting the Transactional Bank (TB) activities with direct accountability for the TB Cash Management and Trade Sales, the TB Product and Digital groups, the TB middle office functions (e.g. client onboarding and service),  the Business Applications team,  all TB coordination activities with internal partners and stakeholders and supporting the SVP with all TB related matters, as assigned. 

You will provide leadership in the planning, coordination, assessment, development and implementation of key strategic, business management, and effectiveness initiatives in support of the business. You will act as the internal representative of the SVP and possess the highest level of integrity, with proven experience communicating across diverse audiences and is well equipped to provide counsel to senior executives. This role involves significant cross-functional responsibilities, including but not limited to coordination and collaboration with several internal stakeholders (products, technology, operations, risk, infrastructure, AML, Fraud, sales, call centres, and Lines of Business, etc.) and external stakeholders (vendors, partners, government bodies, etc.). This includes conducting research or briefings on a variety of topics, coordinating or crafting communications, organizing and preparing for key meetings and/or business events, and leading or supporting key enterprise initiatives. 

You will support value realization, sustainment, and ongoing effectiveness of the business and strategic organizational initiatives by adopting effective change management and project management practices and processes.

You will work closely with TB leaders and employees to understand their needs and the needs of their clients and Banking applications support. The team also partners with groups across the Bank to ensure that any new initiatives impacting TB clients or employees are launched as seamlessly as possible. You will enhance the Business Banking client experience by providing support for employees of Business Banking through programs that improve employee effectiveness by building capability, knowledge, and confidence. This role is focused on planning, initiation, process redesign and re-engineering, delivery and maintenance of programs, associated with building employee effectiveness to support efforts in delivering against our client value proposition and achieving business plans.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Business Management and Strategic Support Strategy Development – Support the annual strategic planning and project planning for Business Banking and develop strategic materials, presentations, and internal communication messages on behalf of the SVP.Planning and Communications – Prepare one-on-one materials for meetings with key stakeholders and clients, and prepare pre-briefing notes for meetings.Prepare business proposals, reports, analysis, plans and presentations, including recommendations regarding strategic projects, initiatives and assignments.Coordination of financials and data analytics with the relevant groups to develop dashboards and reports tailored to TB needs.Promote an environment where innovative solutions are employed to ensure efficient, timely problem resolution, which meet business needs and regulatory requirements.Liaise with internal and external clients (as applicable) to solicit input into the development of new or enhanced business processes.Foster relationships with interface departments to promote teamwork and inter-departmental support by acting as a single point of contact for groups within the department.

Operational and Sales Effectiveness and Support and Execution of projects and programsDirection and Support – Support projects, programs and initiatives on behalf of the SVP related to the efficiency and improvement of client support to our business banking clients, including process improvement initiatives.Develop a strong understanding of the strategic direction of Business Banking through research and analysis from a variety of sources.Provide data point summaries to the SVP to assist in ensuring the plans are in alignment with the overall Personal and Business Banking strategy and priorities.Establish a tracking and follow-up system for key meeting deliverables for the group and provide necessary review, follow-up and reporting.Conduct research, evaluate and provide recommendations based on comprehensive analysis and evaluate alternatives presented with their associated benefits and risks.Manage the overall consolidation of the project roadmap for the team relative to the strategic priorities.Through a strong understanding of both the client and employee experience, ensure that all internal processes are well understood and are periodically being reviewed and challenged, with a view to ensure smooth, swift and effective execution by our teams in support of our clients’ needs;Liaise and coordinate with both internal (Technology, Ops, AML, Fraud, Legal, Compliance, etc.) and external stakeholders (Vendors, Consultants, Industry Experts, Government bodies, etc.) to inform the best approach and solutions are being provided to TB employees.

Operational and Regulatory Compliance and coordination with Business Controls for all Compliance, Risk, Audit, AML, Fraud and Regulatory mattersInterface with Business Controls, Governance, Regulatory Affairs, Audit and other internal partners to ensure TB remains compliant with all regulatory and other obligations.Participate in remediation activities stemming from risk items, deficiencies, audits and any other sources, to ensure prompt, effective and sustainable remediation of gaps, both backward and forward looking, as appropriate.Proactively identify, report and self-assess any gaps pertaining to TB processes, procedures, products, services and other (digital and other) solutions.

LeadershipEstablish a two-way working relationship with employees to solicit their views on the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan.Set appropriate context and establish prescribed limits for employees, including setting an effective framework of policies and procedures for the work in the group.Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.Create a positive work environment and be an effective role model by championing CIBC’s mission, vision and values.Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities.Build and sustain a team who is capable of delivering the performance required for all aspects of the Business Effectiveness team. This includes coaching and the creation and implementation of training and development plans.Establish and optimize team integration by articulating the linkages between the accountabilities and authorities of different roles across the group and by establishing the context in which they will work collaboratively with one another.Apply the Bank's performance management system to employees, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for employees by providing relevant information and establishing goals.

Relationship ManagementBuild sufficient industry market expertise across the team to effectively establish the role as a trusted strategic partner in the industry who is called upon by customers and industry market groups to provide advice and guidance that impacts the overall business direction, resolving issues and inquiries as necessary. The team is to actively relationship manage key industry market influencers and leaders, both current and future.Manage on-going activities of, and maintain close relationships with internal and external partners to support data gathering related to quantitative analysis and insights, business case and strategy development and monitoring of Business Banking initiatives.Develop viable business strategies to assist line personnel in achieving an increased share of the strategic niche market, participating in the development of the recommendation of short and longer term marketing plans including preparation and monitoring of business acquisition objectives. 

Who you are

You are a leader. You have expert coaching, relationship building and leadership skills comfortable leading effective teams in a cross-functional and development environment at a senior level of a financial services organization.You embrace change & innovation. You have the ability to act as a change agent for TB through innovative and creative thinking, leading change required to optimize effectiveness and achieve stated objectives.You have industry expertise. You demonstrate credibility within selected industry verticals both internal and external to CIBC.  Be knowledgeable of the industry and keep abreast of changes including potential impact to clients and our portfolio.  Knowledgeable about competitor offerings in a variety of industry segments.You are a collaborator. You have a demonstrated ability to work collaboratively with external and internal stakeholders, Personal Banking, Imperial Service, Risk Management, Infrastructure teams and Commercial Banking to facilitate business growth and manage risk.You have a proven track record at managing risk in a growth environment, with subject matter expertise in constructing industry initiatives that maintain credit quality and adhere to risk appetite as established by the enterprise.You have the ability to work independently, often taking initiative to proactively address emerging issues and capitalize on key opportunities before receiving task-oriented instructions to do so.You have the ability to apply thought leadership and complex concepts to effectively contribute to the continuous refinement of strategic objectives. You have excellent relationship building skills with the ability to influence stakeholders from varied backgrounds, differing priorities and over which you do not have direct authority.You have the ability to understand complex issues and concepts related to new and evolving business needs; can get up to speed quickly with regard to new subject matters and able to deal with changing circumstances.You have strong planning skills sufficient to develop project/ work plans and coordinate the delivery of initiatives across business and organizational lines.You have a proven ability to lead in a fast paced, ambiguous environment and to effectively manage multiple activities with varying complexity while under tight time frames.You have well-developed judgment and problem solving skills sufficient to analyze information and formulate responses to problems and issues.You have strong communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization.You can balance a corporate and CIBC-wide perspective with specific partner and stakeholder needs and resource constraints.You have strong analytical skills to develop solutions to complex issues and provide interpretive advice to business leaders.You have strong verbal and written communication and presentation skills including excellent ability to build executive presentations using PowerPoint.You have knowledge of Commercial Banking and/or Capital Markets to participate in the design and implementation of management processes and tools. Business Banking and Wealth Management experience are an asset. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 10th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Processes, Critical Thinking, Customer Experience (CX), Customer Service, Leadership, Long Term Planning, Project Management, Relationship Management, Strategic Objectives