Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director, Relationship Management

What does a successful Relationship Manager for a large strategic client do?

As a Senior Director, Relationship Management supporting one of Fiserv’s top five clients, you will play a critical leadership role in driving strategic partnership, operational excellence, and long-term growth. This high-impact position requires deep expertise in the banking industry, a strong command of contract and billing management, and the ability to lead a cross-functional matrixed team of 8–12 professionals across sales, service, and solution delivery.

What you will do:

Serve as the primary executive liaison for a top-tier client, fostering trust-based relationships with senior leaders and decision-makers.Deliver thought leadership and industry insights to client executives, positioning Fiserv as a strategic partner in their transformation journey.Drive client retention and expansion by aligning Fiserv’s capabilities with the client’s evolving business goals.Identify and qualify sales opportunities and work jointly with sales leaders to advance opportunities to timely closure.Lead and inspire a matrixed team of 8–12 cross-functional professionals, including sales, service, and solution executives.Own the end-to-end management of client contracts, including renewals, amendments, RFIs and RFPs, and compliance oversight.Ensure billing accuracy and transparency, resolving discrepancies swiftly and maintaining financial integrity.Participate and lead joint Steering Committee meetings and represent Fiserv at industry forums and client strategy sessions as a trusted advisor.

What you will need to have:

10+ years of experience in banking leadership, strategy, and relationship management.10+ years of experience managing and growing relationships with large clients.Experience implementing cross-functional strategies to drive growth.Strong command of contract and billing management within the financial technology industry.Bachelor’s degree or an equivalent combination of education, work, and/or military experience.

What would be great to have:

7+ years of experience with business and technology around bank processing.7+ years of experience with Fiserv systems related to the core, surrounding solutions, including familiarity with how third-party and client-built solutions interface with core solutions.7+ years of experience with eCRM tools/Salesforce applications.7+ years of experience in sales and negotiating techniques and consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner.7+ years of experience with Signature, Aperio, Digital Payments solutions, and Digital banking channels.

Important information about this role:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

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Salary Range

$95,700.00 - $203,800.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.