We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** Reporting to the Senior Vice President and Region Head, you’ll provide leadership and expertise in directing all sales, service, and operational activities across multiple client offers within the Central Canada Region. You’ll be accountable for regional leadership in operational, governance, and control matters, acting as the escalation point and primary contact with infrastructure groups. As Senior Director, you’ll lead a team of Consultants and a Business Development Manager focused on delivering our purpose and executing national sales and service strategies, tactics, and initiatives across markets and banking centres coaching them to deliver on the client promise and drive growth in results to achieve business plans. You’ll ensure banking centres deepen client relationships, acquire new clients, and improve performance in client and employee engagement and net sales growth. You’ll execute national sales and service initiatives to create consistent employee and client experiences, and provide operational expertise at the leadership table, ensuring robust governance and controls. _At CIBC we enable the work environment most optimal for you to thrive in your role._ Y _ou’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ This position can be based in either Calgary or Edmonton, Alberta. The successful candidate will be required to travel within the Central Canada Region (Alberta, Saskatchewan & Manitoba) as part of their role with periodic travel to our National Head Office in Toronto. **How You’ll Succeed** + **Client Delivery Experience -** Improve overall client experience by implementing national best practices and strategies to increase share of wallet, reduce attrition, and ensure clients receive appropriate products and services. Serve as the regional escalation point for front-line client issues, leveraging national contacts as needed. Foster a culture of empowerment where employees collaborate to quickly resolve client concerns. Work with national stakeholders to support financial and headcount planning, ensuring regional input is included. Partner with Market Vice Presidents in the region to identify and address gaps to plan; execute national strategies to close these gaps. + **Sales, Service & Operational Effectiveness -** Support execution and implementation of national and regional business plans, standards, initiatives, and activities to ensure effective execution of sales and service strategies. Review and assess regional and market performance, identifying opportunities to improve sales, service, and advice capabilities. Facilitate planning, recommend action plans for sales campaigns, pipeline management, service delivery action plans, and tool usage. Coach market and frontline leaders on workforce management and headcount plan execution to maximize resource efficiency. Monitor financial plan results, including net sales, revenue, and expenditure; coach on development program completion and work with Market Vice Presidents to address low completion areas. Provide operational support for executing business plans, ensuring compliance with policies, and maintain consistent and standard operational processes and procedures across the region. + **Governance and Controls -** Partner with key internal stakeholders to manage non-credit risk in the region, identifying areas of non-compliance or high risk, and develop and execute action plans to mitigate business risk. Act on audit results and serve as primary liaison with Corporate Security and Legal to mitigate operational and corporate risk, implementing action plans as necessary. + **Initiatives and Projects -** Manage execution of national projects and programs within the regional office and banking centres, ensuring alignment with national objectives and goals. Support regional leadership teams to maintain alignment and sustainment of project objectives. + **People Management –** Build team and individual capabilities by providing development opportunities, such as job shadowing, special projects, and training. Set appropriate context for assignments to ensure alignment with business priorities. Manage performance through fair feedback, removing obstacles to performance, and aligning expectations with business priorities. Create a positive work environment and champion CIBC’s mission, vision, and values. + **Cross Functional Relationships** – Act as primary liaison with infrastructure teams and coordinate day-to-day operations with the Region Head, regional Leadership teams, and other regional staff. Communicate with Business Control partners, Internal Audit, Risk Insights & Monitoring, Imperial Service, Business Banking, Corporate Security, Human Resources, Finance, Legal, Client Care, Ombudsman, and Privacy as required. Serve as the regional contact for Banking Centre Networks. **Who You Are** + **You are a bold and accountable leader.** You demonstrate experience in leading, developing and implementing strategic team goals with proven experience coaching employees and driving successful team performance. + **You possess strong financial services industry** **knowledge of** operational processes and procedures, strategic business planning, financial management and risk management practices sufficient to develop and improve complex practices and processes which will have significant business impact. + **Your influence makes an impact.** You have strong relationship management and influencing skills to implement change in situations of major business policy and strategy. You have the ability to influence others without direct reporting relationships and manage change while improving operational effectiveness. + **You are a strong communicator** with highly-developed verbal and written communication skills sufficient to translate strategic intent into actions and results and to interact with regional office, markets, banking centres and other internal stakeholders. + **You give meaning to data.** You have well-developed analytical, decision making and conceptual thinking skills with the ability to communicate information in a meaningful way + **Values matter to you.** You bring your real self to work, and you live our values – trust, teamwork and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** AB-Edmonton-10305-104 Avenue NW **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Active Listening, Business Insights, Client Service, Customer Experience (CX), Identifying Opportunities, Leadership, Operational Efficiency, Partnership Management, Strategic Direction, Strategic Objectives, Tactical Planning, Taking Initiative, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.