At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Senior Director, Outreach and Enrolment (O&E) - Training and Launch leads the training, development, and market launch onboarding of all O&E team members, including independent outreach associates. This role designs, implements, and evaluates training programs for new and existing teams, and builds scalable programs to support growth across new markets. The Senior Director, O&E – Training and Launch partners with O&E leadership to deliver content and drive continuous improvement.

This role is different because the Senior Director, O&E - Training and Launch at WelbeHealth:

Is a vital member of the O&E leadership team, with the opportunity to directly contribute to the growth of the organization Has greater visibility and influence in working with launch, emerging, and mature markets Will implement technology and new tools in conjunction with the Learning and Development team

We care about our team members. That’s why we offer:

Medical insurance coverage (Medical, Dental, Vision) Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days 401K savings + match Comprehensive compensation package including base pay and bonus And additional benefits!

On the day-to-day, you will:

Support new market launches and leadership transitions by codifying best practices into launch playbooks, onboarding and mentoring O&E Directors, and serving in interim leadership roles as needed Lead and standardize O&E learning programs across internal teams, independent outreach associates, and external brokers to ensure consistent, high-quality training delivery Design and execute training and development initiatives for both new hires and existing teams, including implementation planning, logistics, and in-person delivery across markets Measure training effectiveness and enrollment outcomes using KPIs to identify gaps, drive retraining, and guide continuous improvement Build hands-on coaching and development programs to support individual and team performance, ensuring membership growth and quality metric achievement

Job requirements include:

Bachelor’s degree or equivalent required Minimum of five (5) years of experience in Medicare, Medicaid, PACE sales, or training Proven success in coaching O&E teams Experience developing and delivering training content for sales teams Strong leadership experience in a metrics-driven environment, with experience in call center metrics Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members Ability to process accurate information in a timely manner Excellent leadership, organizational, and communication skills in settings with seniors, their families, and interdisciplinary team members

We are seeking a Senior Director, O&E - Launch and Training that ideally has direct experience growing PACE programs. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!