JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Client/Stakeholder Management

Countries/regions responsible are Philippines, Thailand, Malaysia, Vietnam, Singapore, Indonesia, Hong Kong Taiwan and S.Korea.Maintain high level of client relationships at the highest levels.Ensure Schneider Electric is provided with a consistent framework and resource base to drive service delivery integration.Develop in-depth understanding of Schneider Electric’s issues to allow the provision of meaningful advice and direction.Single point of contact for resolving issues, and for expanding use of JLL’s servicesEnsure no overlap or conflicting activities, or conflict of interest, in provision of services.Improve performance via ongoing monitoring of client relationships, applying strategic thinking, planning and efficient operations.Ensure no overlap or conflicting activities, or conflict of interest, in provision of services.Empower the Account team to gain in-depth understanding of Schneider Electric’s key issues.Support the Account team to be high performing and engaged.Transfer best practices by participating with a community of JLL Client Relationship Managers who can share information, success stories, challenges, and opportunities.Establish the vision and strategy of the account plans and ensuring the client receives exceptional delivery of their requirements.Understand the client’s key business drivers, focus the account team to ensure those priorities are aligned with our deliverables.Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.

Financial Management

Meet the agreed growth targets for the account.Be responsible for achievement of the agreed financial targets for the account; revenue, expenses, and debtor’s targets.Look for opportunities to cross-sell services.Assist finance teams for collection of fees from client and tracking of outstanding payments.Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalleActively manage the professional development of all direct reports

Contract Management

Ensure adherence to the contract.Assist RAD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted.Assist and manage the change control process.Work with Account Managers to ensure governance is followed at all locations.Operations Assist with the implementation of technology systems to support service delivery and ensure the required reporting from the systems.Develop and implement standard operatingprocedures and processes for new accounts.Develop, implement, and manage all local initiatives and programs for the IFM team.Drive client specific initiatives such as savings targets, benchmarking, and best practices.Source, transfer, and implement best practices to the account.Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems, and HR practices.Establish consistency in the monthly reporting across the JLL portfolio.Prepare regional reporting to the satisfaction of the Client.

Performance objectives

Work with the account team to ensure that all KPIs, as agreed with Schneider Electric, are achieved.Ensure compliance with internal Mandatory Account Deliverables (MADs)Consistent levels of Schneider Electric’s engagement to ensure ongoing client satisfaction.Exceptional service delivery and year on year account growth 

Key qualifications and experience

Has handled complex account structures, either running multiple teams, across multiple locations with multiple clients and account modelsHas experience in handling client sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks.Deep experience with infrastructure and /or large corporate clients at snr executive level.Demonstrated ability to lead, manage and influence business relationships in a positive direction including negotiation and successful conflict resolution.Proven capacity to successfully manage a business contract including the ability to understand, interpret and respond to management, operational and financial information, and trends.Experience in developing portfolio strategic plans.

Key Performance Measure

Client SatisfactionHigh level of communication within the organization and with the client.Continuous improvement in the followingStaff morale and satisfaction.Client satisfactionImprovement and savings initiatives for the client.Identification of business opportunities for JLL within the client’s facilities. Ensure we achieve KPI targets for the account.

General requirements:

A university degree or professional qualification in engineering, real estate, or facility managementAbove 10 years of practical experience in property or facility managementAbility to think laterally and deliver innovative solutions.Strong leadership, people, and communication skillsExcellent command of spoken and written English.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.