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What this job involves - We are seeking an experienced individual to provide leadership for facility management operations across a pharmaceutical manufacturing campus. In this role, you will serve as the primary JLL representative to our client, ensuring exceptional service delivery while maintaining strict compliance with GMP manufacturing environment requirements.

What is the day to day?  
Client Service

Serves as the JLL Client Relationship Manager with client stakeholders for their campus and associated buildingsEstablish a “Safety First” culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors.Provide leadership, vision and guidance to the operations, maintenance, and manufacturing support services functions (as appropriate)Is the first line of defense and leader in establishing the compliance culture required by the JLL team to operate in a GMP manufacturing environment.Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys and Scope of Work (SOP) requirements.Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes and/or operational savingsOperate and maintain in a GxP manufacturing environment all IFM indirect equipment and services Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings.Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA’s and scopes of work.Ensure GMP/GLP/GDP compliance by ensuring completion of all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time.Ensure all safety, environmental, and GxP standards are strictly adhered to within managed facilities.Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.Promote customer and JLL related sustainability initiatives by participating in demand response, recycling program and support special events (Earth Day, Energy celebrations, Energy Team initiatives).

Financial Targets 

Effectively manage site operating expenses to meet/exceed glide path savings targets. (Savings must be documented and tracked by initiative).Develop and submit a detailed site/campus operating budget annually.  Provide monthly variance analysis and submit all periodic forecasts by assigned due dates. Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances.Ensure your team actively participates in benchmarking to validate performance against peers and to actively pursue improvement opportunities Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.Work with Facility Coordinators, Facility Managers and Contract Services to ensure all financial processes are followed for competitive bids, CORs process, issuing POs, and receipting work.

Employee Management

Drive employee engagement and foster a strong team cultureEstablish site level goals in conjunction with Director of Operations and cascade objectives into our JLL team’s Performance measuring system (Workday)Provide superior employee management to all direct reports.Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers.Maintain an effective succession plan for yourself and all team members.Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by required due dates.Manage and engage in the on-going performance review process for all direct reports by required due dates.Recognize success of the team and the individual using appropriate recognition and rewards.

Desired experience and technical skills -

Required

4+ years' experience leading facilities team in mid-size or large organizationExcellent verbal / written communication and presentation skills with the ability to present monthly, quarterly and yearly data to executivesProven record of providing excellent internal and external customer service leading customer service mindset for site-wide team membersKnowledge of standard business and accounting practices experienced in creating and maintaining multi-million dollar site budgetKnowledge of Energy Reduction and Sustainability Programs.Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.

Preferred

Familiarity with bio-technology or pharmaceutical regulations, like cGMP or manufacturing

Estimated total compensation for this position:

158,000.00 – 191,700.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Andover, MA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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