This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine leading the transformation of digital customer journeys for internet, mobile and entertainment products, shaping how millions engage with Spectrum’s telecom e-commerce ecosystem. As Senior Director, eCommerce UI/UX Residential, you will steer a talented team to create seamless and conversion-focused experiences, while redefining product development through AI-driven innovation. Your vision and expertise will drive operational excellence, delivering meaningful impact across the organization.

How You’ll Make an Impact   

Define and advance UX/UI vision and strategy for Spectrum’s digital sales channels, elevating internet, wireless/mobile and TV product experiencesLead and mentor a team of UX designers, empowering them to deliver impactful digital journeysDrive design strategies that enhance customer acquisition, simplify purchasing and enable omnichannel engagementCollaborate with Product Management and Engineering to optimize workflows, from discovery to delivery and ongoing refinementEstablish AI-enabled workflows to accelerate concept exploration, prototyping and reduce ambiguity in requirements and handoffsBuild scalable design systems, reusable patterns and documentation practices for faster, consistent team executionLeverage research, analytics, experimentation and user feedback to guide product decisions and improve outcomes

Working Conditions   

Office environmentSome travel required

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Master’s degree in UX Design, Interaction Design, Human-Computer Interaction, or related fieldAdvanced degree in a design-related discipline is a plus, or equivalent practical experience in UX/UI design

Experience   

8+ years of experience solving UX problems in eCommerce4+ years of people leadership and managing team in large complex taxonomiesExperience leading UX teams over long timelines accomplishing complex deliverables that deliver on the stated business goals

Preferred Qualifications

Experience

Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiencesExpertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businessesFamiliarity with cable and mobile sales processes, including product comparison and conversion strategiesExperience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital designUnderstanding of promotional strategies, pricing optimization, and their impact on UX and conversionAbility to design for telecom environments involving billing dependencies and configuration rulesProficiency in using analytics and customer insights to enhance digital experiencesExperience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration

MST822 2026-73848 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13543 Business Unit: Sales and Marketing Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.