We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** Working under the direction of the Senior Vice President, Transactional Banking, the Senior Director, Business Applications Management is responsible for supporting the Transactional Bank (TB) activities with direct accountability for the Commercial Banking (CB) team, the TB Sales teams, the TB Product and Digital groups, the TB middle office functions (e.g. client onboarding and service), the TB Business Management Office, and all TB coordination activities with internal partners and stakeholders. In this role, you will manage a team of 10-15 FTE specialized in CRM, Billing, Lending and Data applications management and have overall responsibility for the strategic development, management and profitability of the business applications used within TB and CB, in the context of the overall Commercial and TB strategy. This will include the Customer Relationship Management (CRM) systems, the Billing and Lending applications, and the Data applications. _At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week on-site, while other days will be remote._ **How You'll Succeed** + **Design and Deliver Business Applications –** Develop and execute the internal business applications strategies for CRM, Billing, Lending and Data to improve CIBC’s workflows with a focus on accelerating output through automation, enhancing coordination of work between teams, and minimizing errors. In doing so, you will work against an annual budget with proper prioritization focused on the modernization. You will own business application and will work on releases, go-to-market strategies, application adoption and performance, including training of internal stakeholders. You will ensure all business applications remain operationally efficient, and compliant with internal policies and regulatory requirements. + **Application Management –** You will manage business applications post launch, ensuring that they remain operational, secure, and efficient. Where production issues occur on business applications, you will lead the resolution team. + **Stakeholder & Vendor Management -** Take into consideration the different approaches needed across different segments (e.g. Commercial Banking vs. Capital Markets vs. Business Banking vs. Private Banking). Partner with cross-functional teams (e.g. Line of Business, Technology, Operations, Risk, etc.) and external partners to build, launch, and support business applications. The role involves significant cross-functional responsibilities, including coordination and collaboration with several internal stakeholders (products, technology, operations, risk, infrastructure, AML, Fraud, sales, call centres, and Lines of Business etc.) and external stakeholders (vendors, partners, government bodies etc.). Manage third party vendors to ensure proper support of workflow at all times, including delivery of enhancements, integration into CIBC systems, and testing prior to deployment. + **Governance & Decision Making -** Establish proper governance to track and record investment prioritizations, decisions and establish the role of relevant stakeholders. Organizational governance and decision-making should promote accountability and transparency. + **Training & Development -** Lead the development of training programs and communication to internal stakeholders on business applications launches and enhancements, ensuring teams know how to use the applications. + **Team Management -** Manage and mentor team members, fostering a culture of excellence, accountability, and continuous development to ensure high performance and professional growth. **Who You Are** + **You can demonstrate experience with** Transaction Banking, Cash Management and Lending. + **You embrace and advocate for change.** You have a strong understanding and proven experience in strategic planning and implementation. + **You're digitally savvy.** You have knowledge of product/application delivery, with extensive experience working with Technology and Operations partners. You can also demonstrate experience with data analytics and report building. Financial modelling skills in Excel and advanced presentation skills leveraging PowerPoint is required. + **You’re goal oriented.** You have project and Program Delivery experience and expertise. You have experience with Waterfall and Agile methodologies. + **You are a caring and accountable leader.** You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. + **You give meaning to data.** You have developed strong presentation and facilitation skills in conveying both factual and conceptual information and ideas on complex technical and conceptual issues that require detailed explanation and interpretation. + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 12th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Benefits Realization Management, Business Models, Business Objectives, Leadership, Long Term Planning, Operational Leadership, People Management, Planning Operations, Strategic Objectives At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.