Job Description

WHAT WILL YOU DO?

Capacity Planning: Creation of capacity planning capabilities and ongoing workload forecasting and resource managementProcess Ownership and Optimization: Development and ownership of the control testing processes and continuous improvement through process simplification, rationalization and automationTools and Automation: Establishment of the ECT technology roadmap including implementation of standardized tools and AI strategy and use casesData and Reporting: Defining the ECT data strategy, infrastructure (e.g., data pipelines) and reporting infrastructure to support planning, forecasting, business casing and management reporting and insights.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

Bachelor’s Degree in Analytics, Software Engineering / Computer ScienceMinimum 10 years work experience in relevant or complimentary capacitiesStrong people management experience leading cross-functional teams and experts with an innovation and client first focusStrong analytical mindset with the ability to identify root causes, evaluate risks, and design effective solutionsCapacity management experience, including workload planning, forecasting, resource planning / optimization and use of appropriate operational levers (e.g., onshore/offshore, surge capacity)Proven track record of designing and implementing process improvement initiatives in a complex, regulated environment (financial services preferred)Proven expertise in leading the design, development and implementation of technology solutions (e.g., workflow, RPA and AI / ML solutions)Experience leading in a matrixed environment, working with a diverse group of executive stakeholders; strong communication and presentation skills

Nice-to-have: 

MBA, Master of Analytics, Software Engineering / Computer ScienceLean Six Sigma (LSS) certification or equivalent experience in process simplification and improvementUnderstanding of 3LOD and supporting Platform Operational Risk teamsDeep knowledge on data analytics methodologies, including AI capabilities

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work

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Job Skills

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-06

Application Deadline:

2025-08-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.