Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities

Be responsible and accountable for leading, driving and growing the Design Research and Facilitation discipline for the bank

Advocate of customer insights generation, best practices including interacting with key stakeholders. Champion prioritization of customer-centric product enhancements based on research and analysis to help define the strategy and product road map for the team

Provide product vision from a holistic point of view by connecting research and as well as different teams to rethink their current perspective to deliver best in class experience for our customers

Facilitate and collaborate with different stakeholders to help them understand the root of their problem to shape products vision, strategy and roadmap from customer perspective to inspire new ideas and put the bank at the forefront of experience design

Collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences

Drive strategic initiatives in partnership with design leadership to connect the dots across the organization and diplomatically navigate challenges

Guide team members on research from an end to end perspective

Define better research processes to allow the team to run research projects efficiently and effectively

Nurture an inclusive atmosphere that encourages collaboration between teams with constructive feedback

Coach, mentor and elevate team members to shape the way of working and create a space for each team member to grow

Manage external vendor relationship, to ensure deliverable are consistent and up to design research / UIUX design standards

Champion Design Operations excellence and continuously refine operational best practices, strengthen feedback and learning loops, devise and lead the implementation of our long-term design operations strategy

Define, evolve and advocate for new tools and operationalise our processes, tools, and practices