**About the Role:** We are seeking a highly skilled and motivated Senior Data Operations Specialist to join our dynamic team. In this role, you will be responsible for ensuring the reliability, efficiency, and performance of our data platforms and services. You will work closely with cross-functional teams to support data operations, troubleshoot issues, and drive continuous improvement in data delivery and quality. **Key Responsibilities :** + Manage and optimize existing data pipelines and workflows using SQL and Azure Synapse. + Provide support for data-related incidents, ensuring timely resolution with root cause analysis. + Monitor and maintain data quality, performance, and availability across platforms. + Support legacy systems and address ongoing demands such as incident fixes, performance tuning, and enhancements. + Apply ITIL best practices for incident, problem, and change management. + Engage with business stakeholders to improve customer experience and satisfaction through data solutions. **Required Skills & Qualifications:** + Experience with SQL, including writing complex queries and performance tuning. + Experience with Azure Synapse Analytics or similar cloud-based data platforms. + Familiarity with ITIL frameworks and service management practices. + Proven experience in customer support, preferably in a data or IT environment. + Strong analytical and troubleshooting skills with a proactive mindset. + Solid understanding of cloud services (preferably Azure or AWS) and relational databases. + Experience working in Agile environments (preferably SAFe/Agile). + Excellent communication, documentation, and collaboration skills. **Good to have:** + Basic understanding of Power BI for data visualization and reporting. + Exposure to data governance, data quality, and metadata management practices. + Certifications in ITIL, Cloud (Azure / AWS) or Agile methodologies (SAFe). + Python and/or Pyspark for scripting and data handling **Benefits** Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority: + You can pursue innovative career tracks and opportunities here + You can enhance your professional development through education and dedicated training + We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Senior Data Operations Specialist position. At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.