JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Data Centre Operations Site Manager is responsible for the safe, secure, and efficient operation of data centre services within a mission‑critical environment. The role ensures continuous availability of infrastructure and operational support while maintaining compliance with applicable local, regional, and international regulations and standards.

The Site Manager provides leadership to a team of shift‑based Data Centre Engineers operating in a 24/7 environment and is accountable for operational excellence, business continuity, risk management, and customer satisfaction across all data centre systems and processes.

Key Duties and Responsibilities

Lead, manage, and develop a team of Data Centre Engineers operating in a continuous, shift‑based environment.

Provide technical leadership, coaching, and performance management to support consistent global service standards.

Oversee the installation, relocation, and decommissioning of data centre infrastructure and IT equipment, including:

Racks, cabinets, rails, shelves, power distribution units, structured cabling, and customer IT equipment.

Coordinate hardware‑related activities with internal stakeholders, global teams, and approved third‑party vendors.

Maintain ownership of operational standards across the data centre, ensuring compliance with:

Health, Safety, and Environmental (HSE/EHS) requirements

Physical security and access control policies

Asset management, configuration control, and documentation standards

Engineering, cabling, and installation best practices

Act as the primary escalation point for critical incidents, outages, and complex technical issues.

Ensure compliance with applicable local regulations, codes of practice, and internationally recognised standards (e.g. ISO, IEC, NFPA‑equivalent standards, and Authority Having Jurisdiction requirements).

Drive continuous improvement initiatives through operational excellence, process optimisation, and adoption of global best practices.

Support internal and external audits, inspections, and compliance assessments.

Participate in a rotating on‑call schedule to support 24/7 business‑critical operations, in line with local labour regulations.

Essential Skills, Knowledge, and Experience

Leadership & Communication

Demonstrated people management and leadership experience within technical or critical‑environment teams.

Strong written and verbal communication skills suitable for global and cross‑cultural environments.

Ability to operate independently with minimal supervision.

Effective stakeholder engagement skills across technical, operational, and management teams.

Strong customer and service‑delivery orientation.

Technical & Operational Experience

Proven experience in data centre operations or comparable mission‑critical environments.

Strong working knowledge of computer engineering, structured cabling, and data centre infrastructure.

Experience installing and supporting rack‑mounted server and network equipment from enterprise vendors.

Hands‑on hardware maintenance experience, including replacement of customer‑replaceable components (e.g. hard drives, power supplies, cache batteries).

In‑depth understanding of mission‑critical system interdependencies required to maintain high‑availability operations.

Building & Infrastructure Systems

Ability to operate, troubleshoot, maintain, and support critical facilities systems in compliance with applicable local codes, international standards, and manufacturer requirements, including but not limited to:

Electrical Systems

Uninterruptible Power Supplies (UPS), Automatic and Static Transfer Switches (ATS/STS), Power Distribution Units (PDU)

Standby generators, generator controls, fuel systems, switchgear, and power distribution systems

Electrical safety systems and energy efficiency practices

Mechanical Systems

Chillers, pumps, cooling towers, and water treatment systems

Air Handling Units (AHU), Computer Room Air Conditioning (CRAC), and Computer Room Air Handlers (CRAH)

Plumbing and associated mechanical infrastructure

Fire & Life Safety Systems

Fire detection and alarm systems

Fire suppression systems (wet pipe, dry pipe, pre‑action, and gaseous suppression)

Early Warning and Very Early Smoke Detection systems (e.g. VESDA or equivalent)

Environmental & Control Systems

Building Management Systems (BMS)

Distributed Digital Control (DDC) systems and environmental monitoring platforms

Facilities & Building Fabric

General building and fabric maintenance, including doors, locks, walls, ceilings, and finishes

Analysis, Risk & Reliability

Strong analytical and diagnostic skills with the ability to assess infrastructure health and system performance.

Ability to interpret alarms, investigate incidents, and implement corrective and preventive actions.

Experience using Data Centre Infrastructure Management (DCIM) platforms.

Solid understanding of mission‑critical operations, maintenance methodologies, reliability engineering, and risk management principles.

Preferred Skills, Knowledge, and Experience

Operating Engineer license or other applicable trade, technical, or professional engineering licenses, as recognised by local authorities.

Universal CFC (Chlorofluorocarbon) certification or equivalent environmental compliance certification, where required by local regulation.

Certified Mission Critical Operator (CMCO) certification.

Three (3) or more years of experience in a technical, mission‑critical, or critical‑environment operations role.

Experience supporting continuous, high‑availability (24/7) operational environments.

CDCTP (Certified Data Centre Technical Professional) or equivalent industry certification.

ITIL certification or equivalent service management framework.

Flexible and adaptable approach to operational change within a global organisation.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.