This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on transforming data into actionable insights that drive strategic decisions? As a Senior Data Analyst on Spectrum’s Customer Service Reliability team you’ll help shape the insights that improve service reliability and strengthen the customer experience. Supporting millions of customers across our 41-state footprint, this team uses data to drive smarter decisions and measurable improvement. In this role, you’ll move beyond reporting to identify what matters most, quantify impact, and deliver strategic insights that influence priorities and help the business take action with confidence.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You’ll Make an Impact

Lead advanced analysis that informs strategic priorities, improves operational performance, and strengthens customer service reliabilityTurn complex data into clear, actionable insights that help the business understand performance, identify opportunities, and take action with confidenceUncover trends, quantify impact, and deliver recommendations that support better decisions and measurable business improvementDevelop reporting, dashboards, forecasts, and ad hoc analyses that bring visibility to key performance drivers, operational risks, and areas for improvementTranslate business needs and questions into analytical solutions that support decision-making and continuous improvementDefine and document data definitions, business rules, and reporting requirements to ensure consistency, quality, and trust in the analysisCollaborate across operational and analytical teams, including Business Intelligence, Business Integrations, Data Science, Data Insights, and other stakeholder groups, to align analysis with business needs and support scalable reporting solutionsDrive improvements in data quality, reporting accuracy, and analytical processes through validation, root cause analysis, and ongoing refinementContribute to recurring business reviews and high-visibility initiatives by delivering insights that help shape priorities and support meaningful action

What You’ll Bring to Spectrum
Required Qualifications
Education

Bachelor’s degree in business or related field or equivalent experience

Experience

5+ years of data analysis and reporting or related experience

Skills

Manage multiple projects, prioritize and organize tasks effectively while meeting deadlines and adapting to shifting prioritiesCapability to work independently and within a teamStrong analytical skills to interpret data and identify business opportunitiesEffective verbal and written communication with all levels of managementExperience preparing and presenting data-driven insightsKnowledge of Word, Excel and similar software applicationsDemonstrated expertise in SQL
BDA353 2026-72640 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.