Job Summary:

The purpose of the role is to calculate the $ gap between paid and unpaid high price Adhoc procedures to deliver accurate data for Clinical groups and Project Finance, spanning multiple IQVIA proprietary systems. The employee must be a Subject Matter Expert on the IQVIA proprietary systems required for payment validation.

Job Overview

• Provide End to End support in Adhoc True-up analysis and Payment reconciliation.
• Provide efficient and accurate administrative and technical support to Internal/External departments as needed
• Able to identify $gap on payments for assigned studies, route these to appropriate teams for action. Project management stakeholders involved in the process including the coordination of accurate payment reconciliations.
• Ensures fulfillment of contract specifications and client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Deliver accurate & on-time Adhoc analysis data for all IQVIA assigned studies
• Interpret and understand EDC report, clinical site contracts, Invoice, and the payment system design & payment triggers. Analyze data of analysis prepared and provide any necessary corrections to ensure sites are paid accurately.
• Conduct study meetings with project team to discuss overpaid items and gaps in the Adhoc analysis report.
• Participate in process improvement opportunities and assist with the implementation of revised processes and methods.
Skills & Requirements:
• 2-4 years’ experience & knowledge of Clinical Trial subject visit data systems, tools and processes: EDC and Site Payment systems.
• 2-4 years’ experience within Clinical Trial operations. Ideally within site payments process. Ideally experience across aspects of the site payment lifecycle: data setup, contract setup, system setup, payment generation, site-facing experience & understanding of how sites are impacted by payments.
• Intermediate to advanced Excel skills with understanding/ability of writing logic statements.
• Ability to communicate complex project plans upwards with a simple messaging
• Problem solving - someone that can ‘think outside the box’ and would consider themselves a logical thinker.
• Fast learner and can keep up with every changing and evolving processes.
• Extremely process oriented – ability to step methodically through a business process or system process, and understand what is broken, the root cause, the corrective action and the preventative action
• Excellent verbal and written communication skills, with confidence attending and hosting calls.
• Exceptional ability to communicate remotely (via teleconferencing). Exceptional ability to learn from remote training (via teleconferencing & screen sharing). Exceptional ability to work productively in a global team, with colleagues & peers in multiple disparate locations.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com