Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

What will you do?Develop and maintain clear Standard Operating Procedures (SOPs) and Technical Service Guides (TSGs) for new and updated cybersecurity controls.Respond to technical tickets in ServiceNow, providing troubleshooting guidance and remediation recommendations based on Microsoft SOPs and technical guides.Support Data Loss Prevention (DLP) programs by managing policies, labeling, credentials, and providing endpoint and end-user support related to DLP deployment.Analyze ticket trends and recurring issues to identify improvement opportunities, and assist in preparing quarterly reports and presentations for management.Participate in technical forums and gather user feedback to drive continuous process and service enhancements.Main skillsExperience creating and maintaining technical documentation like SOPs and TSGs in cybersecurity environments.Practical knowledge in technical support, including ticket handling, troubleshooting, and resolving issues using technical guides.Familiarity with Data Loss Prevention (DLP) programs, policy management, labeling, credentials, and endpoint support.Strong analytical skills to identify patterns in data and tickets, with the ability to present insights effectively to various audiences.Experience with ticketing platforms, preferably ServiceNow.Excellent written and verbal communication skills in English.Detail-oriented, customer focused, and able to work collaboratively in a fast-paced environment.Understand the importance of have a correct information managementKnowledge of Information Security and Data Protection Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer. 

Travel Requirements

Not Specified

Job Posting End Date