JOB SUMMARY

This is a Hybrid role in Dallas, Texas.

As a Senior CX Researcher, you will hold a pivotal role in advancing user experiences and driving innovation across our digital products and services. Your mixed methods expertise will be crucial in conceptualizing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders. You will collaborate extensively with cross-functional teams to lead qualitative & quantitative research efforts, distilling complex findings into actionable customer insights. This role requires a proven track record in conducting impactful research and a deep understanding of user-centric design principles. Your passion for collaboration, combined with your drive to effect positive change, will make you a key asset in our pursuit of exceptional user satisfaction.

 

ESSENTIAL FUNCTIONS OF THE ROLE

Handle internal stakeholder requests to evaluate primary business questions and desired output, developing mixed methods (qualitative & quantitative) strategies to guide business decisions.

Spearhead and execute complex user research initiatives, uncovering user needs and driving innovation.

Strategically plan and execute user-centered research studies, demonstrating mastery in interviews, survey design, data analysis, usability tests, and observations

Expertly analyze and synthesize research findings, offering actionable insights that guide business strategy.

Communicate findings and insights effectively through clear and compelling reports, data visualizations, and presentations to stakeholders.

Collaborate seamlessly with cross-functional teams, leading the integration of research insights into product/solution development

Stay updated on current industry trends, best practices, and emerging methodologies in quantitative CX research to continually improve research processes, standardization and methodologies.

Coach and support junior researchers, seeking opportunities to lead and develop others.

 

 

KEY SUCCESS FACTORS

Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline

Proven experience as a CX researcher, with a portfolio demonstrating successful research outcomes and the ability to influence product design and strategy.

Expertise in conducting qualitative and quantitative research methods, such as interviews, surveys, usability testing, card sorting, and heuristic evaluations.

Deeply empathetic user researcher that is endlessly curious about what makes people tick.

Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders

Strong knowledge of design principles and best practices, with an understanding of how research informs design decisions.

Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required.

Proficiency in using research tools and software, such as UserTesting.com, Qualtrics, and other analytics platforms.

Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines

Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams.

 

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualificationEXPERIENCE - 5 Years of Experience

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefitsDollar-for-dollar 401(k) match, up to 5%Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and moreImmediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 5 Years of Experience