This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How would you like to shape the future of customer experience by designing seamless journeys that unify Spectrum’s digital products and services? As a Sr CX Design Strategy Analyst, you will collaborate with teams across the business to identify friction points and craft innovative solutions that drive both satisfaction and operational excellence. Your work will create intuitive, scalable touchpoints that make a real difference for our customers.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You’ll Make an Impact

Identify and support initiatives that simplify and enhance the customer experience across all touchpointsAudit and analyze current customer journeys to uncover pain points and develop targeted design interventions for improved usability and satisfactionAdvocate for customer needs in planning and decision-making, balancing empathy with business goalsSynthesize business requirements, research and data into actionable experience strategies and design solutionsDesign within complex ecosystems, considering customer needs, operational realities and technical constraints to deliver scalable solutionsCreate journey maps, service blueprints, wireframes, prototypes and visual designs that communicate intent and direction to stakeholdersEstablish and promote a shared customer experience vision, guiding cross-functional teams toward cohesive and differentiated outcomesEvolve design systems, patterns and guidelines to ensure consistency and quality across digital touchpointsPlan and participate in usability testing and feedback loops, leveraging insights to refine and improve designs

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree or equivalent experience

Experience

5+ years business analysis experience5+ years telecommunications or technology/software product experience

Skills

Passionate about customer-centric solutions for delivering best-in-class customer experienceSkilled in handling complex and ad hoc requestsCapable of managing multiple cross-functional projects simultaneouslyAble to oversee and approve requirements and test plans for assigned projectsStrong partnership skills with internal and external stakeholders including vendor relationshipsEffective at working collaboratively within group environmentsIndependent thinking and decision-making abilitiesAbility to solve problems and make decisions under pressureEffective prioritization and organizational skillsDemonstrated judgment and initiative in job dutiesAnalytical approach to problem solving and presenting recommendationsUnderstanding of customer needs both expressed and impliedKnowledge of process and project managementCommunicate clearly in English, both verbally and in writingProficient with personal computer and software applications such as Word, Excel and Visio
Preferred Qualifications

Experience

5+ years CX/UX Design or CX/UX Strategy experience

Skills

Ability to use Figma for creating experience maps, prototypes, user flows and proofs of conceptAbility to design across complex ecosystems, considering products, services, channels, people and processes holisticallyAbility to create intuitive interaction models, wireframes, prototypes and polished visual designs balancing usability, accessibility and brandMap, analyze and optimize end-to-end customer journeys and service blueprints for measurable improvementsAbility to partner effectively with product, engineering, brand and business stakeholders, influencing outcomes without direct authorityComfort designing for future states, ambiguity and change while balancing immediate delivery with long-term CX vision and scalabilityFamiliarity with creating, applying and scaling design systems, reusable components and experience standards across touchpoints
CSU340 2026-73745 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.