At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Global Mile - Cross Border team is responsible for providing FBA Sellers a one stop shop for international transportation service, providing end to end supply chain solutions for our Customers. Amazon Global Logistics is seeking a Customer centric leader, who wants to be part of this journey, and manage a team of people responsible for daily compliance activities. The individual will be responsible for helping develop the operations and execution infrastructure for the compliance team. This person will work closely with various internal teams to establish processes and back office functions. The individual will then be responsible for resource planning, goal setting and managing key success criteria. This person will be responsible to manage performance, develop, train and skill resources, while managing continuous improvement initiatives to reduce Customer escalations. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.

Measurement for Success:
- Adequate resourcing and training for team members to complete assigned tasks in timely and accurate manner
- Goal setting to meet targeted productivity and quality goals
- High standards for governance, oversight and controls

Key job responsibilities
A Customs Brokerage Lead will deal with escalations on complex entries that include highly regulated products which involve a variety of dynamic government agency requirements, along with managing a sizeable team (up to 20) within general Customs Brokerage Operations. This role will need to have solid industry knowledge of the Title 19 CFR & HTS codes and can reference when needed as well as well-versed in entry filing and trade regulations like product classifications, documentation requirements, PGAs, and Section 301. A Global Customs Lead will assume ownership of an assigned program Cross-Border shipments and will deliver results for our Sellers and Importer Customers. We are looking for candidates who have excelled in leadership roles (outside Amazon) with P&L responsibilities in a geographic location(s) and/or zone(s).