At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a results-driven Senior Customer Success Executive to join our Customer Success team. In this role, you will be responsible for building and maintaining deep, trusting customer relationships to ensure they fully realize the value of Iron Mountain products and services, driving retention, satisfaction, and growth.
You will join a proactive, customer-centric team dedicated to strategic account planning and serving as the primary advocate for our clients' success across the organization.
What You’ll DoIn this role, you will:
Manage Strategic Customer Relationships: Build and maintain deep, trusting relationships with key decision-makers to align with organizational goals, execute strategic account plans, and maintain high Customer Satisfaction (CSAT) levels through frequent communication and industry trend sharing.
Drive Growth and Contract Negotiation: Proactively identify cross-sell and upsell opportunities during business reviews, co-create account plans with sales partners, and lead contract renewals and pricing negotiations to meet quarterly profitability and retention targets.
Ensure Customer Advocacy and Retention: Serve as a dedicated advocate by communicating client feedback to internal Product and Marketing teams, while utilizing data tools to implement retention strategies that prevent churn and meet Net Promoter Score (NPS) targets.
What You’ll BringThe ideal candidate will have:
3+ years of experience in customer success, account management, or a similar high-touch, customer-facing role.
Strong knowledge of Customer Relationship Management (CRM) software (such as Salesforce), coupled with a demonstrated ability to leverage analytical data to drive profitable account growth.
Proven ability in relationship building and strategic thinking, with the power to influence stakeholders at all levels and solve complex problems to meet retention goals.
A Bachelor’s degree in Business, Marketing, Communications, or a related field of study.
Call to ActionIf you are passionate about building lasting customer partnerships and driving mutual success in a dynamic environment, apply today to become our next Senior Customer Success Executive!
Category: Sales