MAIN PURPOSE OF ROLE:

The Customer Service Specialist is responsible for processing orders via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.

MAIN RESPONSIBILITIES:

Processing orders (include normal order, consignment order) via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment.Handle customer queries, product complaints, recalls and exchange.Prepare shipping documents (invoice/ packing list/ others) as required for any stock sharing or return to plant.Execute daily operations including products receiving, storage, inventory management according to Abbott's SOPsCoordinate multi-functional issue resolution to troubleshoot errors between SAP/WMS interface/ systems and physical products.Review on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact.Perform inventory counts including consignment count and warehouse count.Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.Manage and maintain Loan Case for Commercial Team to support the urgent operation.