Job Title: Senior Customer Service Representative Location: Portage, MI Hours/Schedule: 7:00am-3:30pm M-F Type: Contract Overview Leading medical technologies company looking for an experienced Senior Customer Service Representative. Ideal candidates should have at least 2 years of experience and high school diploma or a completed associates degree. Responsibilities + Create cases to be completed using a proprietary case management system. + Review CT Scans for conformity to Mako Surgical protocol. + Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery. + Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement. + Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning. + Upload completed Pre-plans to field based personnel. + Document all activities according to prescribed methods and procedures. + Follow work instructions exactly to deliver consistent output Requirements + High School Diploma or equivalent. + Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above) + Preferred (any of the following): + Computer skills: Proficiency in Microsoft Office Suite, experience in Salesforce or Materialize MIMICS, knowledge of Adobe Photoshop are all considered a plus + Certifications or related experience in Radiology (CT, X-Ray, MRI) + Certification in Nursing or related field + College level anatomy course completion + Demonstrated customer service orientation + Demonstrated interpersonal and communication skills + Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment. + List required licenses and certifications + List computer knowledge Benefits System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. Ref: #558-Scientific System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.