Job Title: Senior Customer Service Executive/Assistant Availability Manager

Work Level: WL1C/WL1D

Work Location: Mumbai Reginal Office

Line Manager: Prashant Rathi

MTDemandPlanning under Availability Position:WL1C

Purposeoftherole:

To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom)

Main responsibilities:

Analyze sales pattern & QGP and create a 3TDP & V1 forecast construct at base pack-customeraccount-Depot level

Conscious decision making on up lifts/downward impact basis inputs from Brand, CD & Supply planning Team

Managing complexities of channel behaviors, vulnerabilities, seasonality category ambition vs channel reality

EventPlanning(BigDay, BBDandPublicHolidayetc.)

Analyze forecast accuracy and bias and understand reasons for losses. Identify and implement process enhancements including use of advanced statistical forecasting tools to improve these KPIs

PeriodicalreviewofQGP/3TDPforecast anddrivecontinuous improvement

Apply advanced data analytics skills to share valuable business insights

Coordinate monthly 3TDP & V1 process to drive key business decisions

Champion changes in current processes to drive simplification

Partner with MT Customer teams for short term forecasting

Cross-functional collaboration with Brand, CM, CD, Supply Planning,

CustomerService,Category/ChannelFinanceteams

Effective communication with relevant stakeholders to drive alignment on Monthly demand plans at Depot Cut

Key KPIs/ Outcomes:

Forecast Accuracy and Forecast Bias measurement at most granular level

DriveDepot level estimatehygiene for Best-in-class availability and reduce inventory/cost

Extreme Bias & Volatility reduction