Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Are you looking for a Full-time office-based role?  Passionate about delivering excellent customer service and making a real impact? Someone who is thrives on being part of a team and succeeding!

CPC are looking for a Senior Customer Service Advisor to join our friendly team in Preston, Lancashire. In this role, you’ll be the first point of contact for our customers, helping to resolve queries, process orders, and ensure a smooth experience from start to finish.

You’ll play a key role in supporting our customers and internal teams by:

Responding to customer inquiries and resolving issues with care and efficiencyManaging order tracking, invoicing, returns, and discrepanciesSupporting the sales team with quotes, stock queries, and reportingMaintaining accurate records and documentationIdentifying opportunities to improve our processes and customer experienceEnsuring customer complaints are handled fairly, quickly, and effectively.Collaborating with peers and contributing to a positive team environment

As a senior customer service advisor you will also be expected to follow additional duties as follows:

Processing customer returns.Managing credit card and PayPal authorisations.Assessing orders for fraudulent activity.

You might be a current customer service advisor looking for your next step or looking for a career change. What matters most is your enthusiasm and willingness to learn, passion for customer service and putting the customer at the heart of what you do.

Our successful candidate will need:

Basic computer skills and a keen eye for detailA proactive attitude and strong communication skills (telephone, online and email)Ability to follow instructions and work as part of a teamA self-starter with excellent problem-solving skills and able to work under own initiative.

We Offer:

A collaborative, inclusive team environment focused on mutual goals.Open-door approach to leadership.Competitive salaryPension schemeHealth Cash Plan25 days’ holiday (plus bank holidays) with the option to buy additional daysFlexible hybrid workingFree onsite parkingRecognition, reward programs and staff discounts.

Ready to Apply?
If this sounds like the right opportunity for you, we’d love to hear from you!

#LI-FARNELL

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu. 

Job Applicant EMEA Imprints