Senior Customer Fulfilment Coordinator North Europe

Location: Netherlands, Belgium, Denmark, Finland, Norway, SwedenThis is hybrid role and requires presence in the office 3x per week

 

About the job:

In this exciting role you will manage Customer fulfilment daily operational activities execution (Sales & Operations Execution) at Sanofi, and you will communicate with internal stakeholders. You will be responsible for the effectiveness of the overall Customer Fulfilment process and will support SC Customer Engagement team with analytics and reporting. You will also be responsible for day-to-day coordination & governance with O2C team or of any local outsourced back-office activity.

Ready to get started?

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

Manage S&OE ProcessExecute proactive and reactive mid & short-term stock management in the legacy systemsShare potential shortage & OOS identified for following 4 weeks to planning & Customer Fulfilment management Apply short-term stock management to steer Stock in TradeGather all OOS issues impacting customers in order to manage communication with the customer

Customer Fulfilment CoordinationDecision on external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution)Provide product allocation per customer in a shortage situationDefines backorders policy and prioritization decisionsDetermine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement)Apply short-term stock management to drive SITDetermine the maximum threshold for OOS and shortage: Customer accepted quantities, PAL, MOQ definitionManage contact with the warehouse or 3PL relating to necessary fulfilment activitiesEnables customer communications via SC Customer Engagement

Process Effectiveness & AnalyticsMonitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvementsCommunicate root cause analysis of issues foundExecutes additional process analysis when requestedPrepare/extract KPIs for fulfilment processes (S&OE, Revisit, RCA OTIF)Support month end closing (S&OE landing) to ensure all steps defined in monthly sales objective are properly executedPrepare SISO & SIT consolidation data's & analysis and documentationManage VMI customer analytics & replenishment (where relevant)

Collaboration with SC Customer Engagement teamSupports necessary SC customer collaborative activity driven by SC Customer EngagementAttends SC Operational meetings with VIP customers when necessary

Outsourced Back Office or 3PL/4PL Activity Governance (where relevant)Orchestration, governance & escalated activities of outsourced O2C or 3PL/4PL activity

About you:

Skills/Expertise/Experience:

Bachelor’s degree from an accredited college or university3-5 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industryEnglish language fluency

Preferred Skills/Expertise/Experience:

Knowledge of upstream Biopharma processesStrong understanding of downstream Biopharma processes and local trade environmentUnderstanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvementsExcellent systems (SAP, CCM, MS Office) skillsStrong project management skillsStrong analytical skillsSkilled in scenario planning, risk/benefit analysis, contingency planning and problem solvingStrong willingness to drive change as well as good internal marketing and communication skillsStrong negotiation and communication skillsDemonstrated high standards of integrity, professionalism, and commitmentAbility to motivate and influence resources that do not report directly to incumbentStrong team facilitation and relationship building skillsDemonstrated ability to anticipate future consequences of scenarios and identify mission critical issues

Functional Competency Requirements:

S&OE process management - MasterManaging claims - BasicManaging orders - AdvancedManaging transactional & commercial customer data - BasicDeveloping customer fulfilment strategies - BasicManaging export flows - BasicKnowledge of Trade & Terms conditions - IntermediateManaging S&OP & IBP processes - BasicManaging carriers & 3PLs - AdvancedManaging master data - IntermediateCustomer Experience - Basic

Transversal Competency Requirements:

Stretch Improving Transversal Collaboration - IntermediateBuilding Business Acumen - BasicDeveloping Situational Leadership Skills - BasicImproving Decision-Making – Intermediate

Why choose us?

Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planetDrive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainablySupport teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speedMake an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutionsAdvance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambitionThrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-EUR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!