**Job Summary** We are seeking a dedicated SPE-Policy Servicing professional with 2 to 6 years of experience to join our team. The ideal candidate will have strong technical skills in MS Office and a background in Life Policy owner service is a plus. This role requires excellent English language skills and is based in our office during day shifts. No travel is required. **Responsibilities** + Manage and process policy servicing requests efficiently to ensure customer satisfaction. + Collaborate with team members to streamline policy servicing operations and improve workflow. + Utilize MS Office tools to maintain accurate records and documentation of policy transactions. + Communicate effectively with clients to address inquiries and resolve issues promptly. + Analyze policy data to identify trends and provide insights for process improvements. + Ensure compliance with company policies and industry regulations in all servicing activities. + Support the development and implementation of new policy servicing procedures. + Provide training and guidance to junior team members to enhance their skills and knowledge. + Coordinate with other departments to ensure seamless policy servicing operations. + Monitor and report on policy servicing metrics to track performance and identify areas for improvement. + Participate in team meetings to discuss challenges and share best practices. + Contribute to the companys mission by delivering exceptional service that enhances customer loyalty. + Stay updated on industry trends and advancements to maintain a competitive edge. **Qualifications** + Demonstrate proficiency in MS Office applications to perform daily tasks efficiently. + Exhibit strong communication skills in English both written and spoken to interact with clients and colleagues. + Possess a background in Life Policy owner service which is advantageous for understanding client needs. + Show attention to detail and accuracy in handling policy data and documentation. + Display problem-solving skills to address and resolve policy servicing issues effectively. **Certifications Required** Microsoft Office Specialist Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.