Are you passionate about creating meaningful customer experiences? Do you have a strong background in the pharmaceutical industry and a flair for driving educational initiatives that make a real difference for patients? 
If so, we have an exciting opportunity for you to join our Customer Excellence team in Sweden. Read on and apply today!

The Position

As our Senior Customer Engagement Lead, you will primarily:

Support regional teams through cross-functional collaboration to develop educational plans as part of regional (triangle) strategies, connecting physical events with digital touchpoints to enhance customer engagement. Develop and drive scalable education initiatives by rolling out education concepts in regions and supporting Key Account Managers (KAMs) to extend customer engagement before and after sales calls/events. Lead educational events aimed at increasing customer knowledge and improving patient outcomes.
Host insights meetings with frontline teams to drive actionable outputs from CX surveys, RTE engagement, consent collection, follow-up bookings, and more

While for this role you can be located anywhere in Sweden, mobility across the country for conferences and events is expected, depending on business need – this travel activity will constitute ca. 35-40% of the role. 

Qualifications

We’re searching for driven, commercially-minded team players with following qualifications:
•    Degree within a relevant field such as Life Science, marketing or equivalent
•    At least a few years’ experience from the pharmaceutical industry within sales, medical or marketing positions
•    Profound insight to the health care system in Sweden and solid understanding of therapy areas and customers; experience within the       cardiometabolic field will be considered a plus.
•    Preferable experience and understanding of all traditional and non-traditional consumer marketing channels
•    Preferable experience in multichannel/digital customer engagement at local level in pharmaceutical industry (or as service provider to the industry)
•    Some experience with educational events
•    Fluency in written and spoken Swedish and English. 
•    Willingness to travel across the country. 

 

About the Department

You will be part of the Customer Excellence team at the Swedish affiliate of Novo Nordisk. This team is dedicated to driving impactful customer engagement initiatives that support our mission to improve patient outcomes. The atmosphere is collaborative, innovative, and customer-focused, with a strong emphasis on teamwork and shared success. Based in Sweden, you will work closely with cross-functional teams to deliver excellence in customer engagement and education.

 

Working at Novo Nordisk 

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

 

Contact 

Please apply via our careers site, as unfortunately we don’t accept directly sent resumes. 

 

Deadline 

Please apply before 18th August

Due to vacation please expect 1st and 2nd interviews to be held towards the end of August.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.