Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As Customer Success Manager, you will be responsible for the end-to-end service delivery for an account or group of accounts overseeing all services delivered to the customer. You will be maintaining the service relationship with internal deliveries/external suppliers and act as primary point of contact for all delivery issues. Ensuring alignment across Product, Software and Services to safeguard our services is key. This could include all services of the portfolio (Software, Professional Services, Local Services and Product) and supporting organic growth opportunities. You will also be responsible for the operational and commercial management of the scope of work. More so, you will ensure contractual conformance and ensure alignment with customer contractual delivery and global business objectives

Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.