Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Thermo Fisher Scientific Inc. as a Senior Customer Care Representative in Budapest, Hungary, and become a key player in delivering world-class customer service. This is an outstanding opportunity to join an ambitious and innovative team dedicated to making the world healthier, cleaner, and safer.

Key Responsibilities:

Set a positive example and deliver outstanding customer service to both external customers and internal collaborators.Manage complex customer requirements, handle blocking issues, and follow up on all relevant requests within the division’s guidelines.Become proficient in Customer Relationship Management systems.Adhere strictly to company policies, operational regulations, and training guidelines.Deliver on daily, weekly, and monthly key performance indicator metrics and engage in efficiency initiatives.Play a key role in assignments and projects as required by business expectations.Maintain high data accuracy and quality in all tasks, and contribute to training materials and new joiner training sessions.Use relevant daily customer service reports.Assess individual customer requirements and direct activities to appropriate partner departments when necessary.Participate in cross-training and cross-support activities to meet seasonal business requirements.

Skills:

High integrity and compliance.Attention to detail and accuracy.Strong problem-solving skills and ability to multitask under tight deadlines.Self-motivation, enthusiasm, and a positive attitude.Strong written and verbal communication skills.Good organizational skills and ability to prioritize workload effectively.Demonstrate judgment and diplomacy in dealing with customers.Ability to work independently on routine tasks and solve system issues.Proficient Microsoft Office user.

Experience:

A minimum of 2-3 years of customer service experience in an SSC/multinational/office environment.Experience with ERP systems preferred but not essential.

Education:

High school diploma or a Government Body award required. Bachelor’s Degree preferred but not essential with relevant experience.

What We Offer:

Competitive Compensation Package including a competitive salary, Cafeteria benefits, and an annual performance-based bonus.Flexible Health & Well-being Benefits with options to customize your benefits.Career Growth & Professional Development through continuous learning opportunities and complimentary language courses.Modern & Convenient Work Environment with ergonomic chairs and standing desks.Inclusive, Multilingual Culture encouraging a collaborative atmosphere.Engaging Community & Events including social responsibility initiatives and company events.

Working Conditions:

Requires repetitive typing and regular use of a computer plus multiple displays.Physical demands are typical of an office environment.