Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join the Thermo Fisher Scientific team to contribute to global positive change by tackling significant challenges and advancing scientific solutions.

Segrate/LSG Italy Customer Care

A day in the Life:

Supplies to customer happiness and looks after meeting customer needs. Impact customer happiness directly by meeting or exceeding customer’s expectations in all contacts with the customer service team. Impacts upon the company’s achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service call, etc.

Produce quotations in line with company policy/guidelines. Collaborates with instruments and consumables order entry team providing any relevant information or input.

Tenders – ensures collation of information from all relevant parties, provides timely response to Public and Private tenders invitations. Coordinates with internal departments (Sales and Support) to provide relevant information and input. Acts according to Company policies and procedures. Brings up T&C issues to finance/legal when required.

Customer complaints – acts as contact point for customers and ensures timely resolution and customer happiness outcome through interaction with internal collaborators (Complaint Team). Liaises with internal dept whereto resolve issue or feedback relevant information to ensure process improvements.

Keys to Success:

Education

High school diploma or equivalent experience required.

Education to GCSE standard (European equivalent), including English language. Computer literate – MS Office, Word/Excel/PowerPoint. Must process excellent administration, interpersonal demeanor and the ability to plan and time prioritize multiple tasks. Partnership and accuracy are critical.

Experience

Some past experience in a customer contact/order admin role, preferably in a fast change sales environment.

Knowledge, Skills, Abilities

Collaboration with team members is essential.

Communicates with Managers and Team Leader daily, Sales and other functions as required.

Communicates externally both verbally and in writing, at all levels, with the Division’s customers.

We aim to empower customers in improving global health and safety. Join our 100,000+ strong team, united by core values, to drive innovation and support those in need. Discover your story at Thermo Fisher Scientific, where diversity is celebrated.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Thermo Fisher Scientific provides support for job seekers needing accommodations during the application process, such as those with hearing, vision, mobility, or cognitive challenges. If you require assistance or an accommodation due to a disability, contact us at 1-855-471-2255* to request support.

This phone line is designated for job seekers with disabilities needing assistance with accessibility during the application process. Messages for non-accessibility issues won't get a reply.