Senior Customer Advocacy and References Manager

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Customer Advocacy and References Manager

The main goal of this role is to enable Sales and Marketing teams with the right customer references in Japan.

Global reference support for key HPE products and solutions.

In this role you’ll help our customers share their innovations and successes, and give customer proof to our messages to the market.

The ideal candidate thrives in an agile, virtual environment and has a passion for customers.

Responsibilities: 

Analyze reference nominations and make recommendations on how to deliver the best value based on customer preferences and goals, as well as HPE message, markets, geographies, and related budgets Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: written, video and peer-to-peer customer stories, quotes, business and technical case studies and slide-wareDefine and manage a streamlined process for building a pipeline of references that align to HPE brand and message priorities.Manage reference request fulfilment and tracking reference activity and outcomesProduce quarterly reporting and regular communications to stakeholders
Articulate the value of the program to a variety of internal and external stakeholder audiences, mostly using audioconferencingDevelop and secure stakeholder agreement for reference plans and budgets  Drive asset creation, working with both agencies and in-house resources Bring new ideas to the table – innovative, thoughtful ways to support our successful customers in ways that enable our Sales teams Leverage the entire team and its specialties to help increase advocate and reference engagement Understand all functions within Customer Advocacy and References so you can guide stakeholders to those who can best support a given need Work cross-functionally with sales, product marketing, product management and other teams in execution of reference plans  Identify processes that are more complex than they should be and propose streamlined alternatives

Education and Experience Required: 

·        BA or BS in Marketing or related field; 

·        10+ years marketing experience, including customer marketing, customer references or customer advocacy 

·        Agency, sales and/or channel experience a plus

Knowledge and Skills: 

Strong written and verbal communication skills in English and JapaneseExcellent communication and negotiating skillsAbility to interface effectively with all levels of management and functional disciplinesKnowledge of marketing principles, practices, tactics and toolsProject management skillsUnderstanding of the IT industryExcellent interpersonal skillsAbility to build, manage and influence virtual teamsStrong influencing and consensus-building skillsAbility to manage multiple projects simultaneously Conflict resolution skillsSocial Media savvyFinance savvyStrong sense of humour Ability to build, manage and influence virtual teams

#japanexperienced

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#japan

Job:

Marketing

Job Level:

Master

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.