About the Role

As Senior Credit Strategy and Engagement Analyst you will independently analyze and report trends to identify the health of the Kohl’s Card digital portfolio. You will explore opportunities to shape business objectives and engage with leadership to share key findings and insights with team members. 

What You’ll Do

Utilize multiple data sources to analyze business trends and monitor the health of the Kohl’s Card portfolio 

Proactively provide visibility to trends and variances as well as root cause analysis

Communicate trends and key metrics to business leaders

Conduct periodic reviews of the financial impact of performance data, return on investment projects and process improvement initiatives

Provide insights on risks and opportunities 

Establish and maintain influential relationships with internal and external partners

Recommend and develop new reports and initiatives, using business knowledge and multiple data tools 

Independently respond to ad-hoc business requests and communicate findings to business leaders

Share knowledge and insights with the team with detailed accuracy

Actively engage with leadership to analyze and identify opportunities to create a better customer experience

Additional task may be assigned

What Skills You Have

Required

3-4+ years of experience in reporting and analysis

Business case development for Enterprise Prioritization of Credit Technology projects, partnering with Finance on Internal Rate of Return (IRR)/Net Present Value (NPV) values to be presented to executive leadership

Course Certifications or clearly demonstrated proficiencies in Microsoft Applications (Excel, Google Workplace, Word, Access and PowerPoint)

Proven ability to multitask and prioritize workload

Excellent written and verbal communication skills

Strong analytical, planning and organization, decision making and leadership skills

Preferred

Bachelor’s Degree

Experience in SQL Server, Adobe Analytics, Big Query, or Tableau 

Experience in Contact Center environment and retail