Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list. 

Job Description

This role is based in our head office at 5 Howick Place, London.

Working alongside our Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You’ll have plenty of contact with our high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

Key Responsibilities

Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoiceManage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoicesWork closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit controlPartner with key stakeholders and present reports to them regularlyEnsure all forms and related documentation comply with company policies and regulatory requirementsAct as a first point of escalation on issues flagged by the team or business stakeholdersConduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approvalMonitor and resolve shortfalls and unallocated cash throughout the monthReview pending refunds to ensure week-on-week progressHandle first-stage troubleshooting for card payments and send manual payment links where neededAction chargebacks as required and participate in testing for new product launchesIdentify and implement creative ways to enhance credit control processes and proceduresCollate event feedback and drive action points with relevant teamsTrain temporary team members on credit control processes and procedures

What Makes This Role Special

Be part of a truly global company with operations across continentsWork on a variety of products and brands in a fast-paced environmentOpportunity to travel to exciting global events and exhibitionsDevelop your career within a diverse, market-leading organization

QualificationsProven experience in credit control, you should be able to evidence great commercial performance against metrics and targets.Strong understanding of compliance and regulatory requirements related to credit controlExperience working with multiple product ledgersExcellent attention to detail and organizational skillsStrong communication skills, both written and verbalConfident working with financial data and reporting, financial systems and softwareProficiency in Microsoft Excel, including pivot tables and VLOOKUP functionsAbility to work independently and as part of a teamConfidence presenting to senior stakeholdersCommercial awareness

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com

Our benefits include:

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearA flexible range of personal benefits to choose from, plus company funded private medical coverA ShareMatch scheme that allows you to become an Informa shareholder with free matching sharesStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and moreRecognition for great work, with global awards and kudos programmesAs an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job  here.