About the job

Twilio is growing rapidly and seeking a Credit and Collection Analyst to join our Accounting team in Mexico. The role will work within the entire Order to Cash cycle and focus on day- to-day duties including collections, accounting, customer account reconciliation and related bad debt analysis. This position will help support Twilio’s growth efforts globally. 

Responsibilities

In this role, you’ll:

Contact clients and discuss their overdue payments. Contact clients and discuss their overdue payment and negotiate with them  Responding to customer queries. You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction.  Identify key areas for change or improvement. Commitment to nurturing and enhancing Twilio's unique culture, with a focus on continuous improvement through the application of your skills and expertise.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

You should have minimum of 3 + years of Collections experience  You are someone who thrives in a fast- paced environment and can easily shift between the details and the “big picture” You love data and reconciliations and you are comfortable with working with targets Best in class customer service is your priorities, so you have strong communication and negotiation skills You have excellent written and verbal communication skills in English

Desired:

Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience

Location

This role will be remote, and based in Mexico City.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.