**WHAT IS THE ROLE** Management of the plan, design, and build of access networks (Fixed & Mobile) + The maintenance and operation of Flow’s in-country access and core network platforms in support of LLA’s central operations teams. + The installation, modification, and maintenance of all local and international transmission systems and access and core network infrastructure and platforms. To ensure the optimal performance and availability of Flow products and services related to the abovementioned systems and networks. **WHAT WILL YOU DO** + The Core Data and Transport Engineer is accountable to the Supervisor Fixed Network Operations regarding the operations of data platforms and proper functioning of related services. He/she is also responsible for installations, expansions, modifications, maintenance (preventive/corrective) of the transmission systems and links, the coordination of all services, performs routine measurements, deactivate alarms, and investigates and rectifies failures and outages, for Flow’s Dutch Caribbean data networks. + The LLA procedures set out by LLA’s Core Network Operations and Engineering teams, as well as the ITU guidelines, operational procedures/plans, the established SLA’s, and subsea cable directives form the framework within which the Core Data and Transport Engineer functions. 1. **Keeps the data platforms operational by:** + Executing small turn-key projects and connecting equipment. + Executing acceptance trials and provisioning activities. + Performing acceptance testing in accordance with the standards and installation drawings; + Configuring the data platforms as necessary. + Creating and implementing maintenance programs. + Maintaining the databases of the data platform. + Establishing and maintaining the system and equipment documentation. + Providing recommendations for adjustments to the data platform to optimize the operation. 1. **Keeps the data platforms operational by:** + Executing small turn-key projects and connecting equipment. + Executing acceptance trials and provisioning activities. + Performing acceptance testing in accordance with the standards and installation drawings; + Configuring the data platforms as necessary. + Creating and implementing maintenance programs. + Maintaining the databases of the data platform. + Establishing and maintaining the system and equipment documentation. + Providing recommendations for adjustments to the data platform to optimize the operation. 1. **Maintains the core transport systems (IP/ TDM/SDH), Subsea cables, Microwave, DWDM, Cross-connection), connections and services in operational state by:** + Planning for both preventive and corrective maintenance of all core transport links and services for the local and the international core transport network infrastructure. + implementing improvements to existing and new Core transport systems to ensure expected availability. + Performing acceptance tests in accordance with (international) standards, installation requirements, and regulations (ITU) and the provisioning of circuit and/or service activities. + upgrading the software, performing transformation tests and (re)configuration of the core transport systems and associated platforms. + Performing system maintenance according to the vendor and LLA Central teams’ specifications, and international standards and regulations (ITU), to guarantee an optimal operational state of the systems, connections, and services. + Resolving complex failures and reporting on the nature and impact of the actions undertaken towards problem resolution. + Providing specialized assistance to Flow Business Sales Executives in case of complex service, failure, or installation activities. + Identifying quality deviations i.e. signal degradation, sub-standard response times, performing detailed analysis for root-cause, and documenting these findings with corresponding resolution. + Providing technical and procedural recommendations to improve quality deviations and common structural abnormalities to the established SLA's based on the findings. + Providing networking and telecommunications advice to the section and other departments which require support and specialized expertise. + Ensuring that the established KPI’s are met. + **FWB network** + Network Management System (NMS) understanding and configuration + Verify the network is at 100% free of (Power outages, Hardware Failures) + Verify any errors that may cause network issues and report + Verify any backhaul congestions and report + Verify any GPON related congestions and report + Cambium Network Management System (cnMaestro) + Verify Network is at 100% (Frozen AP, Power Outages, Hardware Failure) + Verify Daily Report from Fixed Broadband Tool and report any Issues. + Reboot twice monthly 450 old APs that are prone to freezing. + Network Bandwidth Overview (Grafana) + Verify Bandwidth usage for the past 24hrs report any irregularities. + Field Tech Support & Commercial Team Support + Assist the Commercial team & field techs to resolve issues in the field. + Assist the Commercial helpdesk to resolve remote issues. + Assist the Commercial department in provisioning broadband equipment. + Programming and Documentation. + Program and deploy Backhauls with assistance of Riggers. + Documented the programming of microwave links + Documented the microwave Activation Keys + Program and deploy Cambium APs with the assistance of Riggers. + Document the programming of Cambium APs (https://cwc.sharepoint.com/:f:/r/sites/Infrastructure/Shared%20Documents/General/Canopy%20Instructions?csf=1&web=1&e=a6hgio) + Update documentation of Backhauls + Update, Document and management of Spares (https://cwc.sharepoint.com/:x:/r/sites/Infrastructure/Shared%20Documents/General/BroadBand%20Spares%202023.xlsx?d=wbfae0c8be9a4459a8aff89b7ec74a431&csf=1&web=1&e=tGUTCe) + Entering, modifying, and maintaining line registration data to ensure good finance management and registration. + Efficiently documenting the data of the entire cable network (copper and fiber) in related CO and on the CPE of the customer of different networks, to ensure good configuration management. + Creating and updating the databases and network circuit diagrams of the local and international infrastructure, to ensure good configuration management. + Registering all installations in the designated systems to ensure good finance management and registration. + Executing the “Daily Task Activity Sheet”. 1. **Provides new services, systems, connections and circuits by** **:** + Executing work activities for expansion of existing and introduction of new systems. + Undertaking installation and maintenance work on the transmission/data systems (hardware and software), identifying characteristics (wear and tear, quality deviations and response times), and recording the findings for further analysis. + Analyzing and translating work orders received into technical and implementation feasibility and conducting site surveys of the network to ensure seamless execution. + Installing, programming, and testing of analogue and digital data transmission lines, and data peripherals, in accordance with international standards; assist on an as needed basis with customer premise surveys in support of delivering complex solutions. + Implementing systems and resolving outages for customers. + Assisting with the removal and relocation of data lines in consultation with the customer, service delivery and field services teams. 1. **The provision of operational activities on transmission and data equipment for FLOW and third parties by:** + Assisting in the expansion of data/transmission lines, cabinets and SDH/DWDM nodes to ensure good availability management. + Ensuring proper measurement and installation of interface cards and associated cabling. + Installing and finishing distribution points, cabinets, terminals et cetera. + Conducting test activities. + Assisting with the remote installation, configuration and testing of equipment for customer(s) at the telecommunications system (data, telephony) of the company; Assisting with copper to fiber/HFC migrations. + Running various measurements and tests to determine the nature of the fault (or peripheral equipment in the COs). + Keeping the measuring equipment operational and signaling abnormalities. + Analyzing failures/interferences received against hardware problems. 1. 2. **Provides technical support to the section, the Sales Executives of the Business department and FLOW subsidiaries, e.g., Eastern Caribbean and Bonaire by:** + Assisting in the analysis and resolution of outages and other (external) work activities related to the modems and routings. + Configuring modems and measuring equipment. + Providing technical assistance to the Sales Executives of Business Market for creating architecture designs and work plans. + Requesting proposals from vendors with the necessary technical specifications and sending to the Sales Executives of Business Market. **WHAT WILL YOU NEED** + Bachelor’s degree in the technical field or ICT preferred + Certified either in CCIE or CCNP/CCNA + Specialized knowledge of data communication and the corresponding systems (hardware and software), protocols and techniques + Experience in C/C++/C# and/or Java programming + Experience in Unix Shell scripting + Working knowledge of maintenance of UTS’ switches + Knowledge of TCP/IP, Subnetting VLSM, BGP, EIGRP, OSPF, MPLS, OSI layers 1-7, STP, HSRP, L2TP, VRRP, VPN + Knowledge of IP multimedia subsystem (IMS) and Next-Generation Network (NGN) applications and services + Knowledge of broadband technologies and IT infrastructure including Linux, Solaris, Windows, relational databases, and routing protocols + Knowledge of Fiber networks, routers, and ONT + Knowledge of submarine cable systems + Knowledge of Layer 2 and Layer 3 networking, Network Design and Support + Knowledge of the Layer 3 Routing, Routing Protocols, and Switching Technologies + Knowledge of telecommunications networks + Gigabit and Fast Ethernet, DS3, and higher SM1 + Proficiency with routers (IOS/ROS) _Note: it takes 2 years to get the additional knowledge on the topics mentioned above_ **WHAT WILL YOU NEED** + Bachelor’s degree in the technical field or ICT preferred + Certified either in CCIE or CCNP/CCNA + Specialized knowledge of data communication and the corresponding systems (hardware and software), protocols and techniques + Experience in C/C++/C# and/or Java programming + Experience in Unix Shell scripting + Working knowledge of maintenance of UTS’ switches + Knowledge of TCP/IP, Subnetting VLSM, BGP, EIGRP, OSPF, MPLS, OSI layers 1-7, STP, HSRP, L2TP, VRRP, VPN + Knowledge of IP multimedia subsystem (IMS) and Next-Generation Network (NGN) applications and services + Knowledge of broadband technologies and IT infrastructure including Linux, Solaris, Windows, relational databases, and routing protocols + Knowledge of Fiber networks, routers, and ONT + Knowledge of submarine cable systems + Knowledge of Layer 2 and Layer 3 networking, Network Design and Support + Knowledge of the Layer 3 Routing, Routing Protocols, and Switching Technologies + Knowledge of telecommunications networks + Gigabit and Fast Ethernet, DS3, and higher SM1 + Proficiency with routers (IOS/ROS) _Note: it takes 2 years to get the additional knowledge on the topics mentioned above_ **WHAT WILL YOU DO** + The Core Data and Transport Engineer is accountable to the Supervisor Fixed Network Operations regarding the operations of data platforms and proper functioning of related services. He/she is also responsible for installations, expansions, modifications, maintenance (preventive/corrective) of the transmission systems and links, the coordination of all services, performs routine measurements, deactivate alarms, and investigates and rectifies failures and outages, for Flow’s Dutch Caribbean data networks. + The LLA procedures set out by LLA’s Core Network Operations and Engineering teams, as well as the ITU guidelines, operational procedures/plans, the established SLA’s, and subsea cable directives form the framework within which the Core Data and Transport Engineer functions. 1. **Keeps the data platforms operational by:** + Executing small turn-key projects and connecting equipment. + Executing acceptance trials and provisioning activities. + Performing acceptance testing in accordance with the standards and installation drawings; + Configuring the data platforms as necessary. + Creating and implementing maintenance programs. + Maintaining the databases of the data platform. + Establishing and maintaining the system and equipment documentation. + Providing recommendations for adjustments to the data platform to optimize the operation. 1. **Keeps the data platforms operational by:** + Executing small turn-key projects and connecting equipment. + Executing acceptance trials and provisioning activities. + Performing acceptance testing in accordance with the standards and installation drawings; + Configuring the data platforms as necessary. + Creating and implementing maintenance programs. + Maintaining the databases of the data platform. + Establishing and maintaining the system and equipment documentation. + Providing recommendations for adjustments to the data platform to optimize the operation. 1. **Maintains the core transport systems (IP/ TDM/SDH), Subsea cables, Microwave, DWDM, Cross-connection), connections and services in operational state by:** + Planning for both preventive and corrective maintenance of all core transport links and services for the local and the international core transport network infrastructure. + implementing improvements to existing and new Core transport systems to ensure expected availability. + Performing acceptance tests in accordance with (international) standards, installation requirements, and regulations (ITU) and the provisioning of circuit and/or service activities. + upgrading the software, performing transformation tests and (re)configuration of the core transport systems and associated platforms. + Performing system maintenance according to the vendor and LLA Central teams’ specifications, and international standards and regulations (ITU), to guarantee an optimal operational state of the systems, connections, and services. + Resolving complex failures and reporting on the nature and impact of the actions undertaken towards problem resolution. + Providing specialized assistance to Flow Business Sales Executives in case of complex service, failure, or installation activities. + Identifying quality deviations i.e. signal degradation, sub-standard response times, performing detailed analysis for root-cause, and documenting these findings with corresponding resolution. + Providing technical and procedural recommendations to improve quality deviations and common structural abnormalities to the established SLA's based on the findings. + Providing networking and telecommunications advice to the section and other departments which require support and specialized expertise. + Ensuring that the established KPI’s are met. + **FWB network** + Network Management System (NMS) understanding and configuration + Verify the network is at 100% free of (Power outages, Hardware Failures) + Verify any errors that may cause network issues and report + Verify any backhaul congestions and report + Verify any GPON related congestions and report + Cambium Network Management System (cnMaestro) + Verify Network is at 100% (Frozen AP, Power Outages, Hardware Failure) + Verify Daily Report from Fixed Broadband Tool and report any Issues. + Reboot twice monthly 450 old APs that are prone to freezing. + Network Bandwidth Overview (Grafana) + Verify Bandwidth usage for the past 24hrs report any irregularities. + Field Tech Support & Commercial Team Support + Assist the Commercial team & field techs to resolve issues in the field. + Assist the Commercial helpdesk to resolve remote issues. + Assist the Commercial department in provisioning broadband equipment. + Programming and Documentation. + Program and deploy Backhauls with assistance of Riggers. + Documented the programming of microwave links + Documented the microwave Activation Keys + Program and deploy Cambium APs with the assistance of Riggers. + Document the programming of Cambium APs (https://cwc.sharepoint.com/:f:/r/sites/Infrastructure/Shared%20Documents/General/Canopy%20Instructions?csf=1&web=1&e=a6hgio) + Update documentation of Backhauls + Update, Document and management of Spares (https://cwc.sharepoint.com/:x:/r/sites/Infrastructure/Shared%20Documents/General/BroadBand%20Spares%202023.xlsx?d=wbfae0c8be9a4459a8aff89b7ec74a431&csf=1&web=1&e=tGUTCe) + Entering, modifying, and maintaining line registration data to ensure good finance management and registration. + Efficiently documenting the data of the entire cable network (copper and fiber) in related CO and on the CPE of the customer of different networks, to ensure good configuration management. + Creating and updating the databases and network circuit diagrams of the local and international infrastructure, to ensure good configuration management. + Registering all installations in the designated systems to ensure good finance management and registration. + Executing the “Daily Task Activity Sheet”. 1. **Provides new services, systems, connections and circuits by** **:** + Executing work activities for expansion of existing and introduction of new systems. + Undertaking installation and maintenance work on the transmission/data systems (hardware and software), identifying characteristics (wear and tear, quality deviations and response times), and recording the findings for further analysis. + Analyzing and translating work orders received into technical and implementation feasibility and conducting site surveys of the network to ensure seamless execution. + Installing, programming, and testing of analogue and digital data transmission lines, and data peripherals, in accordance with international standards; assist on an as needed basis with customer premise surveys in support of delivering complex solutions. + Implementing systems and resolving outages for customers. + Assisting with the removal and relocation of data lines in consultation with the customer, service delivery and field services teams. 1. **The provision of operational activities on transmission and data equipment for FLOW and third parties by:** + Assisting in the expansion of data/transmission lines, cabinets and SDH/DWDM nodes to ensure good availability management. + Ensuring proper measurement and installation of interface cards and associated cabling. + Installing and finishing distribution points, cabinets, terminals et cetera. + Conducting test activities. + Assisting with the remote installation, configuration and testing of equipment for customer(s) at the telecommunications system (data, telephony) of the company; Assisting with copper to fiber/HFC migrations. + Running various measurements and tests to determine the nature of the fault (or peripheral equipment in the COs). + Keeping the measuring equipment operational and signaling abnormalities. + Analyzing failures/interferences received against hardware problems. 1. 2. **Provides technical support to the section, the Sales Executives of the Business department and FLOW subsidiaries, e.g., Eastern Caribbean and Bonaire by:** + Assisting in the analysis and resolution of outages and other (external) work activities related to the modems and routings. + Configuring modems and measuring equipment. + Providing technical assistance to the Sales Executives of Business Market for creating architecture designs and work plans. + Requesting proposals from vendors with the necessary technical specifications and sending to the Sales Executives of Business Market.