Our client, a leading organization in the financial services industry, is seeking a Senior Contact Center Specialist to join their team. As a Senior Contact Center Specialist, you will be part of the Customer Support Department supporting the dedicated Contact Center team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric mindset which will align successfully in the organization. **Job Title:Senior Contact Center Specialist** **Location:East Providence (Riverside), RI - Onsite role** **Duration: 6 months with the possibility of extension/conversion** **Pay Range:$22/hr on W2** **What's the Job?** + Support a payment migration project by assisting customers through inbound and outbound communication. + Provide white glove customer service, ensuring a positive experience during the migration process. + Perform back-office maintenance and data mining to facilitate data cleanup and migration. + Research online application information to ensure data accuracy and integrity. + Act as an escalation point for complex customer issues, providing expert guidance and problem resolution. **What's Needed?** + Strong Excel skills and basic understanding of data analytics. + Experience with customer service platforms and banking portals such as Access Optima. + Excellent communication and de-escalation skills to handle customer interactions effectively. + Ability to work onsite in East Providence, RI, with a commitment to a 6-month duration with potential extension or conversion. + Previous experience in client training or support roles is desirable. **What's in it for me?** + Opportunity to work on a significant payment migration project with a reputable organization. + Gain valuable experience in customer service, data management, and technical support. + Collaborate with a dedicated team committed to delivering exceptional customer experiences. + Work in a dynamic environment that values diversity and professional growth. + Participate in comprehensive training to enhance your skills and knowledge. **Upon completion of waiting period consultants are eligible for:** + Medical + Dental Plan + Vision Plan + 401(k) + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.