We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Employee Technology Delivery and Adoption is on a mission to ignite and sustain employee satisfaction by advocating for improved workplace experiences through technology support strategies. The Senior Consultant, Employee Technology Services is responsible for providing management of transformational change and subject matter expertise towards various automation and continuous improvement initiatives in support of improved employee experiences. The role will support the ideation, delivery, and benefit tracking of 20-30 annual technology releases, involving data analysis, requirements documentation, partner meetings, and process change management adhering to EDF, while advancing CIBC’s transformation roadmap to meet the needs of incoming workforce and shift to a digital-first tech support model. The role collaborates with and advises senior management, utilizing a solid understanding of business planning to analyze inefficiencies within technology services, build a plan to support future fiscal savings initiatives, and ongoing benefits tracking. The Senior Consultant, Employee Technology Services provides technical leadership, leveraging a data driven story to simplify complex information while coordinating client, provider, and vendor relationships to meet and manage service expectations.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Strategic Leadership & Relationship Building: Cultivate strong cross-functional relationships across and beyond the technology team, providing leadership and influence without direct authority while developing long-term automation and optimization roadmaps.Project Oversight & Advisory: Guide project teams and stakeholders on technology planning, risk analysis, and performance, actively participating across the project lifecycle, from requirements gathering to post-implementation reviews.Process Optimization & Communication: Identify and communicate improvement opportunities with supporting estimates and timelines; validate business and technical requirements, including current/future state analysis and gap identification.Team & Vendor Management: Lead by example to manage team performance, while fostering collaborative relationships with clients, vendors, and service providers, ensuring alignment on service expectations and effective issue resolution.

Who You Are

You can demonstrate experience: understanding and actioning risk mitigation strategies, being accountable for the standardization of deliverables through appropriate Service Management framework/methodologies, adhering to requirement quality standards and advancing best practices within technology and ensuring that those standards and practices are implementedYou're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Continual Improvement Process, Infrastructure Management (IM), Mitigated Risks, Technical Leadership, Test Environments, Vendor Management