Description AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. The Internal Communications Manager partners with AGS Tech leadership to develop and execute strategic communications that connect teams to organizational priorities, drive transparency, lead complex communication initiatives across cross-functional teams and build a culture of engagement across the global AGS Tech organization. This role leverages AI tools and technologies to enhance communication effectiveness, scale content creation, and deliver personalized experiences to diverse technical audiences. Key job responsibilities * Partner with Tech leadership to develop and execute internal communications strategies aligned with organizational goals and strategic imperatives * Own channel strategy and operations for communicating to employees through a multi-channel approach * Serve as a trusted advisor to leadership on communication strategy, providing guidance on messaging, timing, and approach * Build strong partnerships leaders and cross-functional teams * Provide employees with tools and guidance to produce their own internal communications * Guide teams on responsible and effective use of AI tools for communication Content Development & Execution * Write, edit, and produce high-quality communications including emails, newsletters, video scripts, presentation materials, and event briefs * Provide editorial support for executive communications, manager communications, and organization-wide announcements * Create content that authentically shares employees' stories, recognizes unique backgrounds, and strengthens team culture * Coordinate video support including storyboards, recording, and production; manage graphic design support for visual communications * Utilize generative AI tools to accelerate content creation, enhance personalization, and scale communication efforts while maintaining quality and authenticity * Ensure all AI-generated content is reviewed, refined, and aligned with brand voice and messaging standards The Ideal Candidate Experience: * 5+ years of experience in internal communications, corporate communications, or related field * Proven ability to write clear, compelling content for technical audiences * Strong project management skills with ability to manage multiple priorities and meet deadlines * Experience partnering with senior leadership and translating strategic priorities into communications * Excellent interpersonal skills and ability to build relationships across all levels * Understanding of communication best practices, channels, and measurement approaches * Demonstrated ability to leverage AI tools to enhance communication effectiveness and efficiency * Comfort with emerging technologies and willingness to experiment with new AI-powered communication approaches About the team The team creates and delivers accurate, concise, and effective messaging through a multi-channel approach to inform, celebrate, and engage audiences. Our mission is to ensure Builders have all the information they need to be successful as AWS continues to grow. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Diego - 115,600.00 - 160,000.00 USD annually USA, NY, New York - 127,200.00 - 185,000.00 USD annually