**Remote Position 

Must live in Florida within 50 miles of a WM hauling site.

Schedule: 8 hour shift

2 years route and logistics experience preferred, 1 year of experience required

I. Job Summary 
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. 

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Works with routing specialists, route managers, and the service department to optimize complex routes 
 Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response 
 Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service 
 Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues 
 Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues 
 Records and documents information from Drivers and distributes to appropriate departments 
 Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues 
 Serves as point person for manager; coordinates projects and other tasks as necessary 
 Delegates work in managers absence 
 Serves as an escalation point for other Dispatchers in the department 
 Train new Dispatchers 
 Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area 
 

III. Supervisory Responsibilities 
This job has no supervisory duties. 

 

IV. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. 

 

A. Education and Experience 
 

Education: High School Diploma or G.E.D (accredited). 
 Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements). 

 Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred. 
 

B. Certificates, Licenses, Registrations or Other Requirements 
 

None required. 
 

C. Other Knowledge, Skills or Abilities Required 
 

Computer skills with ability to handle multiple programs and systems 
 Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices 
 Must have the desire and ability to learn Waste Management proprietary software applications 
 

Benefits 
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click "Apply.