Our work depends on a Senior Configuration Management Database (CMDB) Process Analyst joining our team to support the Centers for Medicare & Medicaid Services (CMS).  The customer has a strong appetite for innovation, automation and leveraging much of the ServiceNow platform.  If you have strong analytical skills and a natural desire to learn, then this position and team may be a good fit for you.

As a Senior CMDB Process Analyst supporting CMS, you will be entrusted to identify, streamline and centralize business processes and ensure overall data accuracy. In this role, a typical day will include:

Serve as a key ServiceNow process owner for CMDB responsible for implementing best practices as pertains to maintenance and updating the CMDB, implementing governance, auditing, reports and metrics, etc.Collaborate with cross-functional teams to improve CMDB management and ITSM processes.Partner with business process owners and management on strategic initiatives.Implement standard naming conventions and prevent duplicate CIs.Administer CMDB tools (such as de-duplication, data management policies, identification and classification), ensuring proper functionality and integration with IT systems.Provide training and support to users on CMDB processes and tools to garner business value.Work closely with IT, infrastructure, application and security teams to ensure data consistency.Provide reports and metrics on CMDB status and data quality.Ensure accurate records of Configuration Items (CIs), servers, network gear and applications.Provide expertise to Identify process improvement and automation opportunities within CMDB management.Manage expectations and address concerns proactively.Create and maintain clear and comprehensive documentation for best practices, standards and procedures for efficient CMDB usage.Stay current with industry trends and emerging technologies to propose enhancements and improvements to existing processes.

REQUIRED QUALIFICATIONS

3+ years of experience in ITSM processes, primarily in CMDB management.Strong understanding of ITIL & ITSM fundamentals.Solid skills using ServiceNow CMDB and CMDB tools. Strong ability to ensure accurate data classification and deduplication.Excellent written and verbal communication skills and be effective at communicating with both technical and non-technical audiences.Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.Self-motivated to keep learning about the ServiceNow platform, capabilities and best practices and apply/share them with teammates and our customerExperience working on project teams that leverage Agile/ScrumAbility to acquire and maintain a Public Trust clearance.

PREFERRED QUALIFICATIONS

Bachelor’s Degree (BS) in Computer Science, Software Engineering or a related field or equivalent working experience in lieu of a degree.1+ ServiceNow Certification in Discovery, Event Management, CSDM, or Service Mapping.ITIL Foundations Certification (v3 or higher) or a willingness to attain within first year.Proven problem-resolution, decision-making and analytical skills with keen attention to detail under limited supervision.Energetic, goal oriented, proactive, innovative, hardworking, and patient.Proficiency with Microsoft Office suite and SharePoint

LOCATION: Remote. Candidates in the DMV area strongly preferred.

CLEARANCE:

Ability to obtain a Public Trust: candidate must have lived in the United States at least three (3) out of the last five (5) years and pass a public trust background investigation.

WHAT GDIT CAN OFFER YOU

Full-flex work week.401K with company match.Customizable health benefits packages.Collaborative teams of highly motivated critical thinkers and innovators.Internal mobility team dedicated to helping you own your career.Rewards program for high-performing employees.

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