Greetings! Our client is seeking a Sr Cloud Support Engineer - Onsite @ San Antonio, TX OR Irvine, CA. You seem to have a rock-solid profile and your overall background seems to be a great match for the position. Please review the below details for clarity on the position description. Position Title: Senior Cloud Support Engineer Location: Irvine, CA/San Antonio, TX Duration: Long Term Contract Experience Level: Senior (10+ years) Certifications: AWS Solutions Architect Job Description: As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence. Key Responsibilities: + Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets. + Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues. + Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts. + Automate operational tasks and incident response using Python, PowerShell, or Bash scripting. + Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security. + Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments. + Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting. + Mentor junior engineers and drive continuous service improvement through SRE best practices. Qualifications: + 10+ years of technical support experience in enterprise environments. + AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required. + Strong expertise in monitoring tools (Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk). + Proficiency in scripting and automation (Python, PowerShell, Bash). + Experience with cloud networking, security, IAM policies, and infrastructure optimization. + Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation). + ITIL Foundation certification (preferred). + Hands-on experience with ServiceNow or similar ITSM platforms. + Strong analytical thinking and problem-solving skills with a proactive mindset. + Excellent communication skills and ability to collaborate effectively across teams. I would love to connect and explore this opportunity. Please call/email me at your earliest convenience or suggest a time when we can powwow.