**Overview** With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. **Responsibilities** + **Be a trusted advisor and drive business value through AI Transformation:** Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. + **Drive Customer Success:** Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Power Platform & Copilot Studio securing long-term customer success and renewal. + **Explore growth opportunities:** Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. + **Accelerate AI Agent Journey:** Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey. + **Drive Consumption/Usage through Unified Support Plans:** Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals. Proactively applies change management to drive adoption, customer satisfaction and consumption/usage. Designs well architected solutions to boost retention & growth. + **Deliver Customer Satisfaction:** Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. + **Resolve blockers with urgency:** Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage. Applies knowledge/skills to meet requirements and resolve constraints. + **Embrace a growth mindset:** Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. + **Learn-it-all:** Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as AI agent development, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. **Qualifications** **Required Qualifications:** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. + Technical product proficiency and readiness. + Deeper Business Value and Change Management Skills. + Strong operational discipline & Usage Excellence delivery. **Preferred Qualifications:** + Understanding of how to modernize with intelligent, purpose-built app. + Ability to Build agent-infused apps as the new interface for enterprise systems. + Optimize with Agent-powered business processes. + Innovate with agents to automate workflows and replace repetitive or complex tasks. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)