With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. 

As a technically exceptional Senior Cloud Solution Architect (CSA) you will lead the architectural design and technical strategy for Microsoft 365 Copilot implementations. This role is ideal for someone who thrives on deep technical engagement, early-stage solution shaping and influencing enterprise architecture decisions that drive AI transformation at scale.  You will be at the forefront of Microsoft’s AI journey, partnering with customers to architect secure, scalable, and extensible Copilot solutions across Microsoft 365, Copilot Studio and the Power Platform.

In this role, you will empower enterprise customers to embrace AI transformation by driving Copilot usage, aligning business goals with technical capabilities and embedding sustainable change across their organizations. You will be the technical trusted advisor who bridges the gap between technology and people, ensuring that Copilot not only lands, but thrives.