Do you love supporting large corporate clients? This could be the role for you! 

As a Senior Client Service Account Associate within Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

Handle a portfolio of US federal government and public sector clientsAct as a key advisor to the client, providing advice/consultation on decision makingAct as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfactionAct as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issuesConvey complex ideas and client issues with confidenceIdentify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilitiesAdhere to and ensure client's compliance with risk policies/practices and educate clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities and skills:

Minimum 5 years of relevant industry and/or functional experienceIntermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactionsTechnical knowledge/comprehension to recommend value-added solutions for clients and partnersAbility to present oral and written communication in an organized, clear and confident mannerManages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitmentsAbility to effectively partner with internal colleagues and external clientsAbility to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs ariseAbility to travel (10%)This role supports US Federal government contracts that require US Citizenship or lawful permanent resident status

Preferred qualifications, capabilities and skills:

Strong understanding of federal government/public sector cash management