Are you ready to take on a key role in delivering exceptional client service and supporting the front-of-house team?

Calder Vets in Dewsbury has an exciting opportunity for an experienced Senior Client Care Advisor to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives.

Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given

Lead and encourage outstanding client and pet care from all team members.

Working along side another Senior CCA managing a team of 9.

Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries

Assisting with insurance claims

Ensure all customer complaints are dealt with swiftly and efficiently

Financial reconciliation, banking, petty cash

Debt Management

General practice administrative tasks.

Hours

This is a full-time permanent position working 40 hours per week and 1 in 4 weekends. Shifts vary from 7.30am-4.30pm, 8am-5pm, 11am-8pm.

Essential Requirements

Experience of managing a team

Customer service experience

Experience of working within a front-of-house team

Veterinary experience preferable

Benefits

5 weeks holiday and Birthday Leave.

Career progression opportunities 

Staff discount schemes 

Life Assurance 

Enhanced sickness pay 

Enhanced equal family leave

Employer contribution pension scheme   

Wellness program including:  

Employee assistance program 

Eyecare voucher scheme 

Free annual Flu jab 

Cycle to work scheme 

Recruitment referral reward scheme.

About us

Calder Vets Dewsbury is a 24 hour veterinary hospital based in West Yorkshire and is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.

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Salary Value: £27,200.34;

Salary Description: per annum;