**Description** **The Role** This is a national role. The Senior Claim Advocate will be responsible for the oversight, direction, and overall management of claim activity for assigned clients/consulting projects. Key duties/responsibilities include, without limitation, the following: + General + Assist in the management of claims, with a particular focus on Natural Resources claims + Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage + Document and communicate claim activity to clients timely and effectively + Seek to influence appropriate settlement authority and maximize insurance recovery for clients + Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation + Oversee the authorization of and issuance of indemnity and expense payments by carriers + Prepare dashboard and other reports regarding claim analytics + Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence + Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs + Address and resolve requests for information by responding timely and efficiently + Leadership + Promote and foster WTW culture and values + Manage the appropriate level of resources across the assigned territory + Maintain relationships with all major internal and external partners + Coordinate the assignment of service requests by other WTW partners + Participate in meetings and provide ideas and strategies that strengthen the practice + Be a strong external presence with speaking engagements, articles, and associations + Provide informal assistance such as technical guidance, and/or training to coworkers + Lead project teams and/or plan and supervise assignments of lower-level employees + Technical + Ensure quality and consistency in executing high level claim services to our clients + Engage our global network of professionals as needed + Appropriate utilization of all systems as required + Work with others as necessary to continually improve quality and innovation + Monitor the performance of vendor partner’s services + Directly handle complex cases and special requests from field + Directly handle key clients as primary consultant + Keep current on emerging claim issues and trends + Growth and Retention + Support new business with sales presentations and RFP responses + Participate in strategic large client team meetings as required + Manage the quality and appropriateness of client service agreements + Regularly meet with WTW brokerage executives to ensure delivery alignment + Maintain direct relationships with key clients **Qualifications** **The Requirements** + Education and Experience + Bachelor’s degree and 7+ years’ experience in insurance claims across the natural resources line of business, handling complex, high value claims from initial report to closure + Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills + Experience navigating and interpreting coverage issues required + Excellent written, verbal and presentation communication skills + Strong organizational, interpretive and analytical skills + Ability to multitask and adapt to change in a fast-paced environment + Ability to provide efficient, timely, reliable and courteous service to internal and external clients + Ability to effectively present information + Ability to meet short deadlines and handle multiple tasks to a high degree + Ability to work in a team environment + Ability to make effective and persuasive presentations on complex topics to clients and colleagues + Financial Knowledge + Requires in-depth knowledge of insurance financial terms and principles + Ability to calculate complex figures + Ability to forecast and prepare budgets + Conducts financial/business analysis including the preparation of reports + Reasoning Ability + Ability to solve advanced problems and deal with a variety of options in complex situations + Requires expert level analytical and claim negotiating skills + Draws upon the analysis of others and makes appropriate strategic recommendations + Other + Proficient in use of Microsoft Office required, specifically, advanced Microsoft Excel and PowerPoint skills + Data analytics skills required + Hybrid role (offices/remote), Houston office **If the position allows for flexible working:** At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. **EOE, including disability/vets** **Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.** Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified. Share