The Senior Claim Advocate at WTW serves as a resource for clients, applying their claim expertise to positively influence claim outcomes and insurance recoveries for those clients. Senior Claim Advocates will be responsible for the quality and consistency of all claim products and services delivered within their area of expertise. They will directly handle clients as a consultant and may lead other consultants. They partner with our regional business and industry leadership to provide growth support, innovation, and to ensure execution of our business strategy.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

 The Role

This is a national role. The Senior Claim Advocate will be responsible for the oversight, direction, and overall management of claim activity for assigned clients/consulting projects. Key duties/responsibilities include, without limitation, the following:

General Assist in the management of claims, with a particular focus on Environmental and Life Sciences claims   Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage Document and communicate claim activity to clients timely and effectively Seek to influence appropriate settlement authority and maximize insurance recovery for clients Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation Oversee the authorization of and issuance of indemnity and expense payments by carriers Prepare dashboard and other reports regarding claim analytics Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs Address and resolve requests for information by responding timely and efficiently Leadership Promote and foster WTW culture and values Manage the appropriate level of resources across the assigned territory Maintain relationships with all major internal and external partners Coordinate the assignment of service requests by other WTW partners Participate in meetings and provide ideas and strategies that strengthen the practice Be a strong external presence with speaking engagements, articles, and associations Provide informal assistance such as technical guidance, and/or training to coworkers Lead project teams and/or plan and supervise assignments of lower-level employees Technical Ensure quality and consistency in executing high level claim services to our clients Engage our global network of professionals as needed Appropriate utilization of all systems as required Work with others as necessary to continually improve quality and innovation Monitor the performance of vendor partner’s services Directly handle complex cases and special requests from field Directly handle key clients as primary consultant Keep current on emerging claim issues and trends
  Growth and Retention Support new business with sales presentations and RFP responses Participate in strategic large client team meetings as required Manage the quality and appropriateness of client service agreements Regularly meet with WTW brokerage executives to ensure delivery alignment Maintain direct relationships with key clients

The Requirements

Education and ExperienceBachelor’s degree and 7+ years’ experience in casualty claims, handling complex, high value claims from initial report to closure, Law degree preferredStrong technical knowledge of casualty/liability claims (GL, Auto, Product, Professional and Environmental liability)Experience navigating and interpreting coverage issues requiredExcellent written, verbal and presentation communication skillsStrong organizational, interpretive and analytical skillsAbility to multitask and adapt to change in a fast-paced environmentAbility to provide efficient, timely, reliable and courteous service to internal and external clientsAbility to effectively present informationAbility to meet short deadlines and handle multiple tasks to a high degreeAbility to work in a team environmentAbility to make effective and persuasive presentations on complex topics to clients and colleaguesFinancial KnowledgeRequires in-depth knowledge of insurance financial terms and principlesAbility to calculate complex figuresAbility to forecast and prepare budgetsConducts financial/business analysis including the preparation of reportsReasoning AbilityAbility to solve advanced problems and deal with a variety of options in complex situationsRequires expert level analytical and claim negotiating skillsDraws upon the analysis of others and makes appropriate strategic recommendationsOtherProficient in use of Microsoft Office required, specifically, advanced Microsoft Excel and PowerPoint skillsData analytics skills required

EOE, including disability/vets